Database Engine Time Out

[cwcrawley]

Hi All,

Got a really irritating problem with arcserveIT 6.61 for NT.

I've been having some intermittent problems with the backups failing and finally worked them out, I was then doing some work on the server (just tidying diskspace) and had to reboot..

upon a reboot, Arcserve now wont start the Database Engine.. when I load the server admin I see Tape Engine and Job Engine has started and the Database Engine is 'starting..'

When I run the ArcserveIT manager I get the 'starting Database engine' for about 30 seconds and then it tells me it's timed out and the service is unavailable.

There is nothing in the Event Logs, nothing in Arcserve and I can't find anything online which tells me what this problem could relate to....

Anyone able to help?

 

[ACiDelic]

Are you using SQL Server for you database? -You need to make sure that SQL is running before starting the DB engine.

How big is your database? If you are using the default database, then things may not work right if the database is very large. I think that the db server that comes with 6.61 has a 1GB limit.

Newer versions of ARCserve have a newer db server, but it performs badly as the db gets big.

 

[davidmichel]

If it is the default database Velosic or VLDB the put the Database and Job Engines in debug mode (see faq478-4182 and faq478-4383 for instructions) and then check the activity log. Then check the activity log for additional details.

 

[cwcrawley]

Cheers Mate - it completely escaped me to check the SQL services... turns out the MSSQL Service hadn't started.

I fixed that and it's now all working fine!

Cheers for the pointer..