DAPI error - colud not open document 1

[baraqatax]

Guys,

Do you happen to know why this error appears when I'm trying to open/download the document?

"Livelink Error: Error performing view operation.
[A DAPI error has occurred.]"

Really appreciate for your help!

Regards,

 

[ggriffit]

the most common cause is the file path provided by the database for this file is not accessible to the Livelink server - this may mean that the EFS is wrongly listed in Livelink or just that that actual file is no longer in the EFS so Livelink can't retrieve it.

If it is most/all files it is likely to be the former, if just that one then it is likely to be the latter.

The Livelink Thread logs will show you the path to the file Livelink is looking for, so get that and then log onto the server as the user that runs the Livelink services and see if you can get to that file.

http://communities.opentext.com/com...ole&CommNodeID=64166&DirectoryRefNodeId=64166

will show you how to get the path Livelink is using from the database via SQL / LiveReports / WebReports.

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[baraqatax]

Thanks Greg, this solution works perfectly!

In my case, I have checked that the file is no longer exist, but now I'm wondering why the file is not there anymore although it still can be searched via Livelink?

 

[ggriffit]

Livelink Search looks at what is in the index, supported by the database. I assume that as you found the file that the Livelink database "believes" that the file is still there when the actual physical file is not.

I would check the audit trail to see if the item has been deleted and not cleaned out and also check the audit on your EFS to see if you can identify the cause.

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[appnair]

also if you find the 'manage database'' and 'verify database' ' links there are verification steps that give you a report of the anomalies

Well, if I called the wrong number, why did you answer the phone?
James Thurber, New Yorker cartoon caption, June 5, 1937
Certified OT Developer,Livelink ECM Champion 2008

http://www.tek-tips.com/faqs.cfm?fid=2884

http://www.linkedin.com/in/appunair