Dalays at Calls

[lislis]

Hello
I have problem at one of my site. It's Opt61 with Symposium Server (4.0).
Call is arriving on CDN (controlled by Symposium)- is beeing proccessed - presented to free agent. Phone rings, agent pickup a call and there is silence for agent as for caller as well. This silence can hold for 10 ,20 or even 60 sec. It occures on random basis
Please advice

Lis

 

[PERRYPJ]

DO YOU HAVE SERVICE PACK MPLR16008 MPLR16001 INSTALLED



OLD ROLMEN WORKING ON NORTELS

 

[lislis]

where to chek this?

 

[chaldhanno]

Check for the bad conf/tdss card as well. i have faced the similar problem. Conf/TDs card my be the cause of problem.

Regards
panky

 

[Sennback]

Check installed patches / servicepacks in LD 22.
REQ ISSP

 

[lislis]

PBX software rel 25.15 and I don't have patches/servicepacks MPLR16008 MPLR16001. Where I can find information about this patches? I was wandering at Nortel.com but no effect

 

[Supernn]

Patches should be loaded by certified Nortel Vendors only. Contact your vendor and point him to the fact that you have this problem and this solution.