D32 telephone one-touch keys: 1

[boomer64]

After a power failure a D32 telephone came back up with the two middle rows of buttons not working the bottom row works like normal one-touch keys but I'm not able to program the middle two rows as one-touch keys pressing the Feature key and the buttons doesn't start the feature button to flash. also how are these buttons counted, in command 9000 I only show 24 buttons then I get an error. Shouldn't there be 32 buttons showing in command 9000?

Thanks
Ron

 

[OzzieGeorge]

Check command 1224 it sounds like it will be set to 0 try changing it to 7. I'm assuming you have an IPS due to the loss of data. So make sure you do cmd EC6 after any changes to write them to flash.

 

[belevedere]

The bottom row of 8 is speed dial only. Unless you attach an add-on module to it in CMD's 14 + 98 + 90.

 

[boomer64]

Thanks for the quick and accurate response. How do these buttons on the D32 phone count in cmd 9000? Also how many FA keys can be programmed on this phone?

Thanks Again
Ron

 

[OzzieGeorge]

It depends whether it is an E series or an I series Dterm. What's the part number on the bottom of the phone? If you haves command manual there are diagrams in cmd 90

 

[belevedere]

The command to program speed dial buffers on the last row is 94. It shares the same memory buffers from CMD 73. So you need to be sure that you do not double assign or overlap.

 

[boomer64]

Thanks again guys for your very quick responses'. Do you know of anyone looking to buy used NEC parts (IVS 2000 & Elite IPK)?

Thanks
Ron

 

[boomer64]

Hi Ozzie, the phone in question is a DTR 32D 1, stock # 780055, S/N H1005MB. I want to program button #s 09 - 16 as Feature Access keys and I'm not able to 'why not'? This phone is not listed in cmd 9000.

Thanks
Ron

 

[OzzieGeorge]

Ok things start to make sense!

The Dterm is probably not the number you think it is! For some reason someone has probably created a Dterm but made it's prime line a different number. Sometimes this is done when a customer wants a Dterm and a cordless with one number!
If you are lucky the true number will be on one of the other keys, if not you will have to search through cmd 94 for the Dterm with the myline of the number you are dealing with. Worst case scenario is you will have to trace the cabling back to find the Len number!

 

[boomer64]

Yes there is a cordless connected to this DTR 32, given your explanation above how does this effect me not being able to program keys 09 - 16 (2nd row of buttons) as FA keys?

Thanks
Ron

 

[belevedere]

The buttons need to be programmed as speed dial in CMD 90XX, and you need to have enough speed dial buffers allocated in CMD 73.
EX: 73>XXXX (extension number)>000002>EXE - assigns 20 speed dial buffers that the user can program from the 0 thousands block 00 hundreds block.
9000>XXX,09>F1109>EXE - assigns button 09 speed dial buffer 09 from the block assigned in CMD 73.
Once that is done then the user can program up the button with the number preferred. You can also pre-program the buttons for the user with CMD 740.

 

[OzzieGeorge]

You said you couldn't access this phone in cmd 9000. Can you access it for keys 1 to 8 or not at all?

 

[boomer64]

Sorry for the confusion, yes I can program this phone from cmd 9000. What I meant was there was no diagram of this particular phone in cmd 9000 (for counting buttons) as there are for other types of phones.

Ron

 

[OzzieGeorge]

Something is wrong with your manual then as it is in mine on page 483!

First three rows are 1-8 9-16 17-23 There are no key numbers for the fourth row as they are fixed as speed dial keys!

 

[OzzieGeorge]

Just a quick note, there were a few issues of the manual you should be using issue 4 at least if you have IP enabled and it is possible the 32 key Dterm wasn't in an earlier issue!

 

[boomer64]

Thanks Ozzie, not sure of the issue # of my manual but the PBX is used strictly as a TDM switch. And the keys count as I suspected but back a few posts ago I didn't know that the last row of buttons were speed dial only.

Thanks again
Ron