D drive is not getting backed up

[brtsmpsn]

Scheduled backup of on my users pc does not pick up his D:\ drive. I am using standard NT directives. His C:\ drive is backed up fine. Here is a message that the user and I get. I truncated the message to reflect only the failed save set. Any help in this regard would be much appreciated.

savegroup: NTSupport completed (xxxx.xxxx.xxxx.com Failed)

--- Unsuccessful Save Sets ---

* xxxx.xxxx.xxxx.com: 1 retry attempted
* xxxx.xxxx.xxxx.com: save: Invalid flag
* xxxx.xxxx.xxxx.com:
* xxxx.xxxx.xxxx.com: save: Usage: save [<options>] [path ...]
* xxxx.xxxx.xxxx.com: save: options: [-BEiLnqvx] [-s server] [-c client-name] [-N name]
* xxxx.xxxx.xxxx.com: save: [-d directives] [-e expiration] [-f dirfile] [-b pool] [-F file]
* xxxx.xxxx.xxxx.com: save: [-g group] [-l level] [-I inputfile] [-t date] [-m masquerade]
* xxxx.xxxx.xxxx.com: save: [-W width]

 

[rgzimmer]

I found two entries that look like they address your problem:

Option 1 from Legato Techdialog:
SOLUTION:
Do the following to resolve this issue:
1) Invoke the NetWorker Administrator GUI
2) Edit the NetWorker client
3) Delete the contents within the Save set field
4) Re-enter the Save set field
5) Save and exit
If these steps do not resolve your problem, delete and recreate the NetWorker
client.

Option 2 from Tech Dialog:
SOLUTION:
This is a permissions problem.
Add &quot;System - Full Control&quot; to the permissions on the drive.

 

[Guest_imported]

Dear rgzimmer,

Thank you for the prompt tech tip to my problem. As you pointed out in your Option 2, it was a permissions problem. Adding &quot;System- Full Control&quot; fixed the issue, my backups picked up the D:\ drive last night. By the way I am still waiting to hear back from the very expensive support service we purchased for Legato.


Thanks again.

nwrkrnovice.

 

[rgzimmer]

Yes, it's a little funny that I usually tell Legato what I did to resolve or work around an issue when they call me back after a support call. Even funnier is that I am using thier own tools to do it in most cases. I have frequently pointed out articles in thier knowledgebase when they are not sure why something is happening.