Cyclic presence server crashes (IPO 9.1 Server Edition) 1

[tohm]

We have IPO 9.1 with working One-X Portal and Presence Server. Presence is cyclically crashes (every few days, but mostly on working days when it's used). Presence stops showing status, an error occurr while attempting to log into One-X Server, so nothing else can be checked. It only helps restart the One-X portal from the web site management level (

https://IPOipaddress:7071).

After rebooting everything goes back to normal and works correctly for a few days. I noticed that in the case of a failure the processor of the virtual machine is loaded - maybe it has something to do with this problem? I do not know if the resources allocated to VMWare are sufficient or how to diagnose and remove this inconvenience. I am not an advanced IPO administrator, I am asking for some tips. The system has c.a. 1,000 users

BR
Tomasz

 

[TheSmash]

Firstly, can you confirm you've set the VMWare profile to match the 1000 user settings here;

ACSS (SME)

 

[tohm]

OK, I checked again. In system are 650 one-X portal users. IPO 9.1 SE working on VMware with allocated:
Processor: Intel(R) Xeon(R) CPU E5-2690 v4 @ 2.60GHz
Speed: 2593MHz
Cores:4
Hard Disk Size: 98.1G
RAM: 15.5G (was 8GB, we added next 8GB)

One-X portal is still very unstable. CPU load varies from 3 to 55%. One-X portal can work 2-3 days without any problems, but it happens that it freezes several times on day. Then Presence Service doesn't work, we can't log in to the One-X portal. The other elements of the system working correctly. When I look at the system dashboard, the One-X Portal has a green status, but still doesn't work properly - we still can't login (server error), softphones "don't see" the presence server. After restarting the One-X portal, everything start and working properly from a few minutes to several days.
Plese, advise me where and how to look for the reasons for the constantly repeated freeze One-x Portal

tohm

 

[rdoubrava]

9.1 sp12 is the last build for 9.1
Try upgrading.

 

[janni78]

Since you're running everything on the same server you need more CPUs according to specs, since your have 500+ One-X users you might even consider putting One-X Portal on it's own server.

"Trying is the first step to failure..." - Homer

 

[tlpeter]

You need to upgrade and as said use a separate One-X server or go to a server edition select where 3000 one-x users is supported.


BAZINGA!

I'm not insane, my mother had me tested!