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CXi BRI Poor audio inbound and outbound 1

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RDECIT

Technical User
Apr 28, 2009
376
GB
We have a client with a 3300 CXi II. Their hard disk was failing so we had to replace it. We took a backup, but had to put MCD 4.2 PR1 on the new drive, backed up version was 4.1. The restored data appeared to go back on fine, but I noticed that users could not dial out. I had to re-program the COS for Trunks and Sets, so I wonder what else didn't go back on.

The only other problem we have is that audio both dialling out or calling in is very poor, like your talking to someone with a poor mobile signal. It's very choppy and crackly. I've called out from various sets, answered calls on various sets and used individual trunk access to dial out on different trunks. They are using a Quad BRI linked to 3 x BT ISDN 2 devices. Calls internally are fine, so I assume it's something to do with the Trunk. Also worth a mention that the inbound answer point is an Auto Attendant, which sounds awful too. But if you dial it from inside the network it's fine.

Some phones are powered by a Cisco POE switch others are using the CXi's switch, problem occurs on both.
 
Sounds like an issue with the BRI programming maybe (if you'll excuse the pun). Check the trunk attributes to make sure they match the BT spec.
 
Have you set the country code correctly when you re-built it?
 
By that i mean set the correct country in the license and option form
 
I'll check country code, as I think the Trunk attributes are fine.

I'll also try upgrade bootrom.

My other problem, is that we have siezed control of this mitel and we don't have the system password.
 
Not sure what "siezed contol" ( sounds like an armed coup d'etat ) but Mitel can reset the passwords for you. If you mean you took over the site from a dealer it might be a bit trickier.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.
 
Lou, we took over control from another business. Seized was a little to strong a word. They were kind enough to reset the password for us. As for the poor audio. The license was set to United States. A change to United Kingdom fixed it up nicely!
 
Yup, that would set the wrong protocol in the BRI programming.....
 
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