Have an issue with getting BRIA SIP phone to work thru MBG loaded on APC in CX.
Reviewed the basics and under telworker settings have SIP enabled and SIP phone added in controller.
The SIP client (loaded on notebook) registers and operates fine on same subnet as CX controller. But when reconfigured for internet working cannot get to work thru MBG from outside the organisation. It doesn't even show up on device tab of teleworker to enable......
MBG's IP address is in DMZ of cisco router. Cisco Hairpinning configured for a couple of Teleworker handsets that work perfectly thru to MBG to the controller from remote sites. Beast doesn't want t work with SIP clients ( Ihave plenty of licenses for devices in MBG)
Any ideas where to start looking......
CX: MCD 4.1 sp2
Embedded APC: loaded with MSL 9.1 / MBG 6
Reviewed the basics and under telworker settings have SIP enabled and SIP phone added in controller.
The SIP client (loaded on notebook) registers and operates fine on same subnet as CX controller. But when reconfigured for internet working cannot get to work thru MBG from outside the organisation. It doesn't even show up on device tab of teleworker to enable......
MBG's IP address is in DMZ of cisco router. Cisco Hairpinning configured for a couple of Teleworker handsets that work perfectly thru to MBG to the controller from remote sites. Beast doesn't want t work with SIP clients ( Ihave plenty of licenses for devices in MBG)
Any ideas where to start looking......
CX: MCD 4.1 sp2
Embedded APC: loaded with MSL 9.1 / MBG 6