CWC report againts Split/Skill report.

[martinengo]

I've got some problems matching CWC report and Split/Skill ones.
I set up Forced Entry of Stroke Counts or Call Work Codes = y for several hunts, but when I run Split/Skill Summary Daily for each of them, then the sum of all ACDCALLS exceeds the total ACD Calls number shown in Call Work Code Daily Report (Unadministered codes are included).

Is there any possibility that a CWC can't be recorded while and ACDCALL is in such a configuration?

Thank you very much.


(AVAYA CMS Rel. 13)

 

[martinengo]

Up!

Sorry, I very need help to answer my customer questions about.

Thanks for your help.