CustomView Producer AHT

[seraphina]

I am taking over managing canvases at my company from the previous person who is no longer with the company. I can edit canvases and change data sources, and generally understand what I am looking at.

However, none of our canvases utilize average handle time reporting, and I am trying to decipher how to add this to reports. Is this possible and can you point me in the right direction on how to find the correct calculations, etc?

Thanks!