Customizing Messages Based On Calling #

[TBarrnes]

I have 2 questions. We have an 800 number that callers call into for medical questions. They have several option that they can push to be directed to a given skillset. Is there a way to direct the caller into a certain skillset automatically based on the phone number they are calling from? Or would that require that the phone number hits a different DID on the switch?
Secondly, is there a step by step procedure for adding a new skillset in Symposium as well as the programming in the switch?....CDN's and what not?
My vendor charges $150 an hour and I'd like to be able to do some of this myself.
Thanks TJ

 

[rfwhite]

Yes, you can direct calls in Symposium via CLID.
Also yes, there is a procedure to add skillsets.
If you have no scripting experience the $150/hr
might be a whole lot cheaper than an emergency
'system down' service call.
If you do decide to tackle it yourself the
Scripting Guide P0910109 contains all the details.
If you are going to have more than 1 number or are
going to be making changes often I'd suggest you
use a global variable table to hold the numbers
rather than trying to modify the script each time
you needed to make a change.

 

[janeenaj]

what rfwhite states is valid if you have SCCS/CCMS. This is not completely true for SECC/CCES since scripting is locked on the SECC/CCES platform

 

[mklein76]

You can also use an IDC table in your switch to point the 800 number to a CDN. If your 800 number has a DNIS of 5555, you can build a record in your IDC table that translates 5555 to whatever CDN you want.

ld 49
chg
idc
cust
dcno 1,2,3
idgt 5555
68888

So, whenever your switch sees 5555 it will hit CDN 8888.



Matt
Forex Capital Markets
CS 1000E VoIP/Symposium Admin