Hello friends, I have an IP Office with an embedded system, and according to the official Avaya documentation, it is possible to switch from one auto-attendant menu to another, meaning transitioning from one audio to another between menus. This is because a client is requesting to move from a main menu to another in a capture group that has a different menu. Based on the tests I conducted on a release 11.1, this does not seem possible; you can only upload the auto-attendant audio but no additional ones. I also couldn't customize the audio for my voicemail box beyond the predefined system audio of the IPO. Logically, I understand that this functionality is available in vmpro, and it wouldn't make sense for it to be possible in the embedded system, but I was left with some doubts. Thanks.
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Customize audio auto-attendant menu
- Thread starter lizarazo
- Start date
Maybe I haven't understood your request, if you need to chain AA to secondary AAs it's absolutely possible as per attaced picture, new short codes are automatically added to record you audios or (eventually) import your own pre-recorded messages if compliant with the usual wav rules (16 bit/8KHz/MONO). Have a look at the attached config.
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