Customise Octel 300

[mack27]

Greetings all

We have a Octel 300 S.4.1.1-2, we have a small number of users based in Paris different number range unique to themselves.
Is it possible to set a custmoer grp with this number range in it and change the language from English to French on the Octel for them

Thanks

Mack

 

[doktor]

Hi

If you list your English and French user's PROFILE
by the command .L PROF and enter the COS number, like:

.L PROF
COS:1

COS 1 (MAILBOX COS)
ATTRIBUTE
6 Call EXTENSION first BEFORE playing GREETING.
7 This user may send a PRIVATE message.
9 LAMP or DISPLAY PHONE message waiting.
11 NO system PROMPT after GREETING, go straight to recording.
12 This user may REPLY to ADDITIONAL addresses.
14 When GREETING is ON, MESSAGE WAITING will still CALL.
19 May request a RETURN RECEIPT message.
28 May use OFFSITE or PAGER message waiting notification.
41 May MOVE forward or backward DURING GREETING.
48 May use AUTOMATIC MESSAGE COPY.
54 May specify a PERSONAL ASSISTANCE mailbox.
64 This user may ERASE a message during ADDRESSING OPTIONS.
76 Use NEW and SAVED MESSAGE queues.
77 ALLOW user to record PERSONAL NAME.
78 FORCE recording of PERSONAL NAME.
89 This MAILBOX has AUTO LOG ON.
93 Allow USER to send an URGENT MESSAGE.

SHEDULE......................1

TABLE 1 (MAILBOX INFO)
1 INTERCEPT MAILBOX NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 4
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES NONE
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND NO
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV YES
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
*29 LANGUAGE "ENGLISH" or "FRENCH"
31 OFFSITE ONLY IF URGENT NO

If the French and Enlish users have the same COS, a new COS must be created.
Use: .A COS, .A INFO and .A SCH.

For the French and English PROFILES you must change the
content of INFO table INDEX #29, language.
M INFO
MOD: info table number
INDEX:29
Set the language to French or English

The USERS COS must have added attribute 73.

If you write:
@L F (for list features)
Two languages must be shown.
Otherwise a license must be bought from AVAYA.

BR doktor

 

[doktor]

Hi again

After creating the new COS, users must be programmed to have this new COS.

.m user
write USER's mailbox number, then enter new
mailbox number and COS.

e.g.
M USER
4711
4711,1
The new COS for mailbox 4711 will be COS=1.

BR doktor

 

[doktor]

Hi again

Use Thread923-831490 to get my information.

BR doktor

 

[mack27]

Many thanks Doktor we require an extra license

 

[doktor]

OK

It will require an onsite engineer to install the 7 to 8 diskettes with the extra language.
Also the license for the langauge is needed.
AVAYA can logon remotely using the MAINT paasword to install the required language license.

BR doktor

 

[jon24422531]

Depending on the PBX integration the whole VoiceMail 'experience' could be in French (or whatever) depending on the trunk group that the call comes in on.

Or there could be a Single Digit Menu (SDM) set up for callers to choose their preferred language. The SDM could start thus:
"Thankyou for calling XYZ & Co., This will be repeated in French etc..... Press 1 for English 2 for French..... "

Jonathan Schofield

http://www.jonschofield.com

 

[doktor]

If you want to have the menu function this will require an extra license.
The "name" for this license is the Single Digit Menues.
It might be installed already.
In L F you can see it as SW-30019.
BR doktor