Customer Service

[vmrock81]

I am needing to change the way we process customer service requests for replacements, defects, etc. However, I cannot find were this is supposed to be. I saw a tab on the Invoice Data Entry that says Customer Service but there is nothing there but our Company name.

Also, is there a was to add a tracking # after the fact.

 

[BigLouie]

In MAS by default there is no feature that handles customer service. You would need to purchase either the RMA module or Service and Warranty from

http://www.asifocus.com

As for adding a tracking number after the fact. The ability to import the tracking number into the history table was at one time broken. Not sure if it was ever fixed.