Customer has a few Avaya 9630 phone 3

[wyohick]

Customer has a few Avaya 9630 phones set up as SIP phones. How do we set them to h323 phones? Anyone?

 

[gwebster]

Have the H.323 files on your http server. Set the SIG to H.323. Reboot the phone.

 

[wyohick]

We did that and it won't change. We keep getting this. Hopefully you can see the image. I says Empty SIP Proxy Server List and asks for a Username and password.

 

[derfloh]

You have to use a third party web server to provide the firmware. IPO will not deliver files to 96xx SIP phones.

 

[wyohick]

So you can't make that SIP phone a H323 phone?

 

[derfloh]

You can for sure... But you have to use a third party web server and not IPO.

 

[wyohick]

Ok. Thank you. Now I just need to know what a 3rd part webserver is. haha

 

[derfloh]

IIS, Apache, NGINX,...

 

[jrbichsel]

Can one of you get me some additional instructions. So I have an IIS web server up and running - what files do I need and what directories do I need to put them in. And then on the phone do I login in as craft and set the HTTP server address to my webserver address? etc. etc. etc?

Thanks
Jed

 

[derfloh]

Please ask a business partner to help you.

 

[jrbichsel]

Thanks - I have - He is the original post!!

 

[amriddle01]

You need a new business partner

 

[ipohead]

This was written for Aura 96xx but should point you in right direction.

I'll leave your BP to check for the IP Office version.

 

[gwebster]

Download the latest installation zip file from support.avaya.com and unzip the contents in the root menu of the http server. In the CRAFT menu of he phone, change the http address to point to your http server, and set SIG to h323. Reboot the phone and it should update.

 

[jrbichsel]

Thanks gwebster! These are 9630 phones - I've done as you directed and happy to report that this has worked. Thank for "sharing" your knowledge with a Non Phone Person. The only thing I had to do differently was download a previous version of the install file.

JRB

 

[jrbichsel]

After lots of time and work we got our 9630 phone from SIP to H323. Here is the procedure I used in case someone needs more instruction then 3 grunt words. The last post in the tek-tips forum was the most helpful.

1. On the windows workstation that our Avaya manager is on I installed a web server using IIS. Create a simple webpage and tested it. I found all the instructions on how to create a server on
youtube (create windows IIS web server) Don't be ashamed to go look this is something that you don't do everyday!
2. Go to Avaya website and download the last install for the phones you want to configure – In my case I have 9630’s They stopped supporting this phone in 2009 so the last config file I could find
was 2006

https://support.avaya.com/downloads...entId=C2009071016102680962585&productId=P0445

is the location for the 9620 and 9630 files.
3. Copy and unzip the install files to the

http://wwwroot

directory of the web server. C:\Inetpub\

http://wwwroot

4. Now go to the phone press mute and spell out the word CRAFT #(27238#) enter the configuration menu
5. Find the ADDR and press OK >> Scroll to the HTTP server address and put in the address of the server you unzipped your install files in. In my case it is 10.20.X.X
6. Click the save button to go out one menu level. Then scroll down and fine the SIG menu entry.
7. In the SIG menu change setting from default to H.323 save, exit that menu and restart.
8. In my case the Phones picked up the new settings and changed from SIP to H.323 and are now working on my Avaya System. The update took 12 Minutes to do.

Thanks for everyones help!

 

[IPGuru]

The last post in the tek-tips forum was the most helpful.

Then give it a star so that it can help others (& also make the poster feel inclined to help you again in future)

Normally I would give you a star as well for posting your solution but I am going to wait to see if you give one to gwebster



Do things on the cheap & it will cost you dear