Customer Deposits

[GSpreeman]

Our customer deposits are showing up as negative liabilities in our AR instead of showing up as liabilities in our customer deposits. For example:

We take a deposit of $100 from a customer and enter it
The $100 shows up as -$100 in AR instead of $100 in Customer Deposits. Our consultants had to create scripting to get the deposits over. The scripting runs every 2 hours.

Is the above situation with deposits landing in AR as negative values normal for Macola?

 

[dgillz]

A cash receipt normally is a credit to AR, regardless of what software package you are using.

If these are truly customer deposits, they too should be credits, as a deposit is a liability - it is often called "unearned income".

I would need to know what the script is doing. I would hazard a guess that the user does something different when keying in customer deposits versus payments on open invoices, which the script picks up on when it runs every 2 hours. When the script runs, it likely changes the records in the gbkmut and/or banktransactions table to properly show this as a liability (customer deposits) as opposed to a reduction of an asset (credit to AR).

I would take the time to learn what is happening from your consultants as opposed to speculating on it.

Software Sales, Training, Implementation and Support for Macola, Synergy, and Crystal Reports. Check out our Macola tools:

http://www.gainfocus.biz/exceladdin.html

 

[crystalreporting]

In ES a cash receipt to a customer account will typically debit the bank account and credit AR. To credit a deposit or prepaid account instead, click the 'Costs' button and select the appropriate account. This will debit AR and credit the account you select. The net effect will be a debit to the bank account and a credit to the deposit/prepaid account.

Peter Shirley
Macola Consultant, PA and surrounding states.

http://www.erpessentials.com