Custom Icons don't stay

[longlivegoku]

I have a user that used Autocad 2002 and has a few custom icons...mostly because '02 doesn't provide icons for all commands. The one in particular that is giving us problems is the quick select command. He created a custom icon for that command and set it up so it is on his toolbar. When he closes Autocad and reopens it the quick select custom icon procedes to change every time to a different icon. Is there a way to keep this from happening? We did notice that in the properties of the object there is an icon for quick select that looks like a funnel. Is there a way to locate that icon and apply it to the command button in his toolbar so he doesn't have to mess around with the custom icon?

Thanks for you help.

 

[borgunit]

Here is a article from Autodesk on the issue.

Issue

Toolbar button icons are smiley faces instead of the icons that were specified.



Solution

There are two scenarios in which this problem occurs:

The software cannot find the toolbar button icons.
There are not enough free resources to load the toolbar button icons.
These issues can occur for several reasons:

Issue

The toolbar is referencing icons in a DLL file or bitmap files for the images, and those files have been moved and/or the files are outside of the support path used by the software.

Solution

Move the files back to their original location, or add the new location to the support path.

Issue

The buttons were moved from one menu group that used a DLL file for its resources, to another menu group that does not use the same DLL.

Solution

In this case, your the software may have problems finding the icons when restarted.

To resolve the issue:

After moving/copying the icon to a toolbar in a different menu, right-click the icon and choose Edit to edit it.
In the Button Editor, choose Save As, and save the icon to a folder and file name that is accessible to you.
Open the icon saved in the last step from the new location.
Choose Save, and then choose Close.
Choose Apply and Close in the dialog boxes, and then restart the software.
Issue

A flyout button needs another toolbar to fill in the flyout.

Solution

If the software cannot find the second toolbar to fill the flyout (for example, if the toolbar is in another menu group that is not loaded), it fills the flyout button with a smiley.

To resolve the issue, load the missing menu.

Issue

The software cannot load the icons, because it cannot open any more files.

Solution

This situation can occur if the software has already opened the maximum number of files permissible. Refer to the following technical solution for a resolution to this problem:

TS43358, "Maximum number of files that can be open simultaneously."

Issue

The icons cannot be loaded, because the operating system is running low on resources.

Solution

There are several reasons why this situation can occur. For example:

Running multiple instances of your Autodesk® software
Running several programs simultaneously
Not enough free disk space
Not enough free physical memory (RAM)
To resolve this issue, you need to free up/increase system resources.

Note: For more information about toolbars and customizing toolbars, refer to Help in your Autodesk software (Customization Guide > Custom Menus).