Custom Call Routing 2

[masterjim]

On a BCM50 3.0 with DTM, DSM16 and 8 VM seats, (no Contact Center, yet) CCR is configured to send Sales calls to a Hunt Group so that any of 6 order takers can take the call. If all 6 people are busy, can CCR be configured to dial out to another destination so that an answering service can handle the call?

Thanks for any suggestions.

 

[cook1082]

Once the call is transfed to the hunt group the call is not in the CCR anymore, there is a que that acts like a call center on hold untill an agent comes avaliable but with no greeting, also after the que times out to transferthe call called overflow to an extention with or with out VM.

 

[Deweyhumbolt]

You could use the Queue Timeout to send it to a DN that is Forwarded to an off-site answering service.

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