Custom Call Routing help please

[grunners22]

Hi all

Apologies if this is a very basic request, but I'm no BCM expert. I'm trying to get our BCM to answer a call and then route the call to a hunt group. Trouble is, I can't decide whether we need auto attendant or CCR trees, or both? Can anyone point me in the right direction?

Thanks

 

[acewarlock]

Is the call coming in on a DID or copper trunk?

 

[grunners22]

We have DDI's set up, but calls are only coming through on 2 numbers (one's we advertise basically).

Thanks