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Custom Agent Integrated report woes!

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igessey

igessey

Technical User
Oct 12, 2005
41
GB
Good afternoon.
Not sure if this can be done but i need to create a report that shows cumulative calls per fro an Agent group.
I know you can get a real time report for Agent Groups but is it possible to crib so that you can create an integrated report that allows you to have Agent group as the input?
It seems to only be allowing me to have Agents or Skills as the inputs...

Many thanks!

Ian
 
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