I am trying to use the Vu Stats button to allow agents to see what AUX state they are currently in. I have verified that Reason Codes is set to Y in Customer options, and AUX reason codes 1-9 have names. Below is the setup for Vu Stats display format I am using. When I press the Vu Stats button I get STATE UNSTAFFED AUX
The Aux reason code name field is blank. What am I missing?
The Aux reason code name field is blank. What am I missing?