We have a reasonably simple UC5XX CME/CUE system and are experiencing an issue with the envelope information on messages left in CUE mailboxes. The envelope information for all messages always indicates the name and extension of the recipient rather than the internal or CID information of the sender. I've tried setting/unsetting the recored callerID setting to see if that would jog it loose but no luck. Everything works fine otherwise: internal and external users can leave voicemail, users can properly access their voice mail from their phones or remotely. Does anyone have any idea what might be causing this particular situation? I can obviously post more information on the platform versions and configs but was looking up front for anywhere obvious to look or suggested troubleshooting steps.
Any help appreciated,
Jim
Any help appreciated,
Jim