CUCME Unity

[phonedudeSr]

I am having a problem where callers are not able to leave messages on CUME-unity. When the call rolls to voicemail they leave a message, but the MWI is not lighting and there is no message when the user checks. It is intermitten but affects all users. Where can I look for what might be the problem?

 

[ReallyRotten]

Is it multiple locations or a single location? You could run trace commands on the router to see what is happening when someone leaves a message. You could also run show network locations / show network location detail to see if there are other issues.

 

[phonedudeSr]

It is a single location and is very intermitten.

 

[gnrslash4life]

Generally with weird things like this, I suggest bouncing the gateway.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS

 

[ReallyRotten]

Good suggestion. I didn't even think of that! When it doubt - reboot.