Hello everyone, have a good week.
CUCM System version: 12.0.1.21900-7.
Users complained that they could not pick up a ringing phone even though they were members of the same call pickup group.
Then, when I tested it by including my own phone in a different location, I saw that it still didn't work.
A - calls B.
C - Press OK, then select "pick-up" from the menu.
C- An error message appears on the phone, such as no suitable call found.
A, B, and C are members of the same pickup group.
What would you suggest I check?
Thanks in advance.
CUCM System version: 12.0.1.21900-7.
Users complained that they could not pick up a ringing phone even though they were members of the same call pickup group.
Then, when I tested it by including my own phone in a different location, I saw that it still didn't work.
A - calls B.
C - Press OK, then select "pick-up" from the menu.
C- An error message appears on the phone, such as no suitable call found.
A, B, and C are members of the same pickup group.
What would you suggest I check?
Thanks in advance.
