CUCM 8.5 Flash Hook

[JIMCUCM]

Question is i have CUCM 8.5 VMware ESXi and a 2 port FXO with one RJ11 into a 2611 Router. Inbound call number 1 works and rings phone. . 2nd call comes in i hear the beep on the 7962 but there is no button to flash the call. I have read a few threads on the internet and they talk about CME and flash in the softkey template. Is there a way anyone knows or does CUCM 8.5 support Flash on 7942/62 as i do not see that as an option in the softkey template

thanks in advance for all replies

 

[pndscm]

The second call doesn't show on the display? Usually the second incoming call takes over the display. Then the softkeys say Answer, etc with no Hold. To place the first call on Hold, hit Answer and it will place the first call on Hold and Answer the second call.

Or if the second call shows on the display, you can use the blue scroll bar to change back to the active call.