CUCM 11.5 _ Add new Calling Search Space

[kharrison70]

Hi, I'm new to CUCM so apologies upfront. I'm trying to assign a direct line xxx-751-2025 that will forward to our call center until building is complete. I know the process for existing DNs.
I did my best to copy existing Calling Search Space, CTI Route and thought I had it but when I dial the number assigned it rings a couple times and then after a 5 sec or so delay, fast busy.
From what I've read in Cisco support forums there's more than one way to do it depending on our system setup. The translations and CTI routing is where I think I may have mixed things up. Should I just create DN in an existing CSS and call fwd all to our Call Center until we're in the building? What specs should I provide here so someone might help?

Thank you

Servers 4
Cisco Unified CM 2
Cisco Unified CM Group 2
NTP Server 3
Date Time Settings 2
Presence Group 1
Region 2
Device Pool 18
Device Mobility Group 1
Device Mobility Info 2
DHCP Server 0
DHCP Subnet 0
Location 18
Physical Location 1
SRST 14
Mlpp Domain 1
Phone Security Profiles 167
SIP Trunk Security Profiles 3
Application Server 1


Call Routing Summary
Counts of items configured under the Call Routing menu.

Application Dial Rules 0
Directory Lookup Dial Rules 0
SIP Dial Rule 0
Route Groups 3
Route List 2
Route Patterns 26
Line Group 47
Hunt List 35
Hunt Pilot 36
SIP Route Pattern 0
Time Period 1
Time Schedule 1
Partition 54
Calling Search Space 27
Intercom Partition 1
Intercom Calling Search Space 1
Intercom Directory Number 5
Intercom Translation Pattern 0
Client Matter Codes 0
Forced Authorization Codes 0
Translation Pattern 53
Call Park 0
Directed Call Park 20
Call Pickup Group 3
Directory Number 667
Meet Me Number Pattern 2
Transformation Pattern 0

 

[gnrslash4life]

You need to create your direct line in a partition that is accessible via your PSTN. Then you forward it to whatever number using a CSS that can presumably dial out the PSTN. Or if its an internal number then the CSS must be able to dial that partition.

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