CUCCX 8.5 Scripting - transferring calls to another trigger

[oceanSD]

I've got a script that is requesting caller input. If the caller doesn't have the requested information, they are being routed to another trigger. Is there a way to determine that a call has been transferred? I want to say "if it was transferred, assign this enterprise data, if not, then this data".

 

[pndscm]

Depends on what info you are assigning. If it only to see how many calls are being rerouted, I'd use a simple N = N + 1 statement in the programming to set the value. There may even be an increment function somewhere. I have only done very basic programming and I rely on my old Basic Language skills.
I'm sure you could do something similar with more complex data.

 

[oceanSD]

Sorry for the delayed response. Never got a notification on the thread! Was wanting to check at the front of the script to see if the call had been transferred so I could assign different Enterprise Data to the call.