CU360 Registered to Avaya IP Office as a SIP Endpoint -- Help 5

[Travis Harper]

Hey community. Hoping to get some hints here.

Avaya IP Office R11.
User: 2019 Password:Avaya123!
Extension: 2019 Password: 120478 ( Third Party Endpoint License )
Media Security Disabled.
SIP Domain and FQDN are configured.
TCP/UDP ports configured for 5069
Security set to allow all ( until I get this thing to work )


On the CU360.
Protocols/General:
Default Protocol is SIP

Protocols/SIP
User: 2019
AuthName: 2019
AuthPassword: Avaya123!
User Server 1: Yes
Server 1 DNS Name: (Regsitrar FQDN or IP Office )
Server Model: IP Office

Transport Outbound Call: UDP
UDP Listen: 5069
TCP Listen: 5069
Transport Outbound BFCP: UDP Only
Use TLS : No

Darn thing will not register.
Keep getting a 403 Forbidden. I do see Unsupp Audio 0 ( Highlighted below ) and am wondering that is what could be causing the 403???

From Monitor: (Hid the real FQDN for Privacy )

1672696mS SIP Reg/Opt Rx: phone
REGISTER sip:sip.IPO.FQDN:5069;transport=udp SIP/2.0
From: <sip:2019@sip.IPO.FQDN:5069>;tag=a7b11b70-3c00a8c0-13cd-50029-10f5-2a181b1f-10f5;epid=0003D603C56F00
To: <sip:2019@sip.IPO.FQDN:5069>
Call-ID: dd757658-3c00a8c0-13cd-50029-10f5-41c5f069-10f5
CSeq: 1 REGISTER
Via: SIP/2.0/UDP 192.168.0.60:5069;rport;branch=z9hG4bK-10f5-423e82-5f4764bc
Max-Forwards: 70
Supported: 100rel,replaces,msrtc-event-categories,gruu-10
User-Agent: RV/V10.2.0.22 CU-360
Expires: 3600
Contact: <sip:2019@192.168.0.60:5069;transport=udp>;+sip.instance="<urn:uuid:a605b370-16b8-5e9a-8bf5-c9e2e7c2ab92>"
Allow: INVITE,ACK,PRACK,BYE,UPDATE,OPTIONS,CANCEL,REFER,INFO,NOTIFY
Content-Length: 0

1672696mS Sip: SIPDialog f680be38 created, dialogs 2 txn_keys 1 video 1 presentation 1 camera 1 [highlight #FCE94F]unsupp audio 0[/highlight]
1672696mS SIP Reg/Opt Tx: phone
SIP/2.0 403 Forbidden
Via: SIP/2.0/UDP 192.168.0.60:5069;rport;branch=z9hG4bK-10f5-423e82-5f4764bc
From: <sip:2019@sip.IPO.FQDN:5069>;tag=a7b11b70-3c00a8c0-13cd-50029-10f5-2a181b1f-10f5;epid=0003D603C56F00
Call-ID: dd757658-3c00a8c0-13cd-50029-10f5-41c5f069-10f5
CSeq: 1 REGISTER
User-Agent: IP Office 11.0.4.2.0 build 58
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Server: IP Office 11.0.4.2.0 build 58
Content-Length: 0
To: <sip:2019@sip.IPO.FQDN:5069>

 

[Nutritional_Info]

Did you try using the SIP Base Extension's password, instead of the Avaya123! password?

 

[derfloh]

You need the user login code (user- supervisor settings).

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[budbyrd]

I would set all the passwords to be the same and see if it works. Typically a 403 is a bad password. If they are all the same no matter where it is looking it will find the right one.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[Travis Harper]

Thanks for the tips.
I changed all the passwords to 120478120478

The user password complained, but it seems take it anyway, as the CU360 can still log into the One-X Portal for Presence.

However, SIP connectivity still fails. Still have the same 403 Forbidden output.
I am wondering if 403 Forbidden would also be send if there is a codec mismatch???

Very curious about the Unsupp Audio 0 message just before this error.

Travis

 

[Travis Harper]

With some help from a colleague we were able to fix the issue.

For anyone else that comes across this issue, this is how to get it working.

1. Create a SIP User and Extension in IP Office. Can be a basic user license.
2. Open the WebConfig on the CU360, and Unser basic settings, change the name of the unit to match the user name you created in IP Office
3.) Go to Administrator Settings/Protocols/SIP
4.) User: User@IPO_SIP_domain <- Not the FQDN
5.) Authentication Name: IPO_Extension
6.) Authentication Password: Numeric PhoneLogin/Extenion Password <-Not the IPO User Password
7.)User Server 1 selected
8) Server 1 DNS Name: IPO_FQDN

If you use a non standard port, specify it here ( IPO_FQND:5093 )​

9) Server Model: Avaya IP Office
10) Transport Outbound Call: TCP
11) UDP Listening Port: 5060 ( or the non standard port you use )
12) TCP Listening Port: 5060 ( or the non standard port you use )
13) Transport Outbound: UDP Preferred.
14) Use TLS: No

This guide will probably also work the XTSeries.

Travis

 

[Westi]

Thank you Travis for posting the resolution.
Pink coming your way

Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019