CTI route point

[jimeec]

I am trying to add CTI RP 7771500 and I get an error stating: 7771500 already exists choose a unique number.I can't seem to find where it is built as anything else.Any ideas?

 

[pndscm]

What version CCM? There is a Dial Plan report page where DN's that were previously removed still show up in the system. You have to remove it there.

 

[jimeec]

4.1 how do I get to the dialplan report page?

 

[pndscm]

Go to Route Plan > Route plan Report > Search for Unused DN's. Once there select the DN you are trying to re-use and Delete it. You should then be able to assign it to your CTI RP.

 

[jimeec]

it doesn't show up in the list???

 

[pndscm]

Are your sure this pattern isn't used elsewhere in the system, Call Park, Hunt Pilot, Pickup Group, MeetMe, etc???
Use the Dialed Number Analyzer that comes with CCM 4.1 and see if it gives a clue where it is.