CTA100

[haychis]

My CTA100 bit the dust, so I bought one of ebay. Replaced it and works fine except it has only 1 license. I have a keycode for a 25 seat TAPI license. When I try to enter it, it throws me an error that it's the wrong site ID. I look at my licence (email from 2001) and the site ID is different.

The NORSTAR TAPI SERVICE conf guide states

Your Norstar TSP Site Code is a temporary number that contains information about
the CTA device id and the number of station licenses installed. Therefore, the
Norstar TSP Site Code changes when the CTA device changes or when you upgrade
or attempt to upgrade the number of station licenses. This means that the Norstar
TSP Security Key Code is good for only one successful upgrade.

Does that mean that the CTA will not work with my 25 seat license because it's bound to another site ID? How do I get around this ?

Commnader NT132 (MICS) system.

 

[Nortel4Ever]

You are pretty much screwed...

Time to upgrade to something newer

If you have access to KRS (you are an accredited Avaya partner with access to KRS) you may want to try opening a support ticket to see if someone there has the ability to help you, but don't hold your breath.