CSCM Recorder

[CommoGuy101]

Hi everyone,
I am having an issue with my CSCM recording.
I can successfully record an agents call but when I try to do the same for another agent ID set up exactly the same as the one that is working, the recording is denied.
Here are a few examples:



Here is a piece of the log for the CSCM recorder…

Here is a good one:
2011-12-14 13:06:48,018 [queue.name.skills-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - Created AddressObserver for 55273 as part of 50000-59999
2011-12-14 13:06:48,018 [queue.name.skills-0] DEBUG com.swhh.cscm.jtapi.JTAPIThread - Watching address 55273 with observer of type class com.swhh.cscm.jtapi.AddressObserver
2011-12-14 13:06:48,018 [queue.name.skills-0] DEBUG com.swhh.cscm.jtapi.JTAPIThread - I have the globallock e
2011-12-14 13:06:48,018 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - Processing 7 Call changed events on AddressObserver for 55273 watching 49499 as part of 50000-59999
2011-12-14 13:06:48,018 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - AddressObserver event:0: Eventid=101 com.avaya.jtapi.tsapi.TsapiCallActiveEvent@14f486a
2011-12-14 13:06:48,018 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - AddressObserver event:1: Eventid=106 com.avaya.jtapi.tsapi.TsapiConnCreatedEvent@1b48a5
2011-12-14 13:06:48,018 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - Event associated with conn to 49499
2011-12-14 13:06:48,018 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - AddressObserver event:2: Eventid=105 com.avaya.jtapi.tsapi.TsapiConnConnectedEvent@13e6777
2011-12-14 13:06:48,018 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - Event associated with conn to 49499
2011-12-14 13:06:48,018 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - AddressObserver event:3: Eventid=206 com.avaya.jtapi.tsapi.LucentV5ConnEstablishedEventImpl@1fac7b4
2011-12-14 13:06:48,018 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - Event associated with conn to 49499
2011-12-14 13:06:48,018 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - AddressObserver event:4: Eventid=116 com.avaya.jtapi.tsapi.TsapiTermConnCreatedEvent@14d2685
2011-12-14 13:06:48,018 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - AddressObserver event:5: Eventid=115 com.avaya.jtapi.tsapi.TsapiTermConnActiveEvent@1c0847
2011-12-14 13:06:48,018 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - AddressObserver event:6: Eventid=219 com.avaya.jtapi.tsapi.LucentV5TermConnTalkingEventImpl@63adff
2011-12-14 13:06:48,018 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - events for 55273 now 1 conns
2011-12-14 13:06:48,019 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.JTAPIThread - I have the globallock h
2011-12-14 13:06:48,019 [queue.name.jtapicallevents-0] DEBUG com.swhh.cscm.jtapi.AddressObserver - Party 0=49499 in state CONNECTED Agentid=55273

Here is a couple of bad ones:
2011-12-14 13:06:47,842 [JTAPI thread] DEBUG com.swhh.cscm.jtapi.Observer - Creating Observer for 59228 as part of watched range 50000-59999
2011-12-14 13:06:47,842 [JTAPI thread] DEBUG com.swhh.cscm.jtapi.JTAPIThread - Watching address 59228 with observer of type class com.swhh.cscm.jtapi.NullObserver

2011-12-14 13:06:48,844 [JTAPI thread] DEBUG com.swhh.cscm.jtapi.Observer - Creating Observer for 59229 as part of watched range 50000-59999
2011-12-14 13:06:48,844 [JTAPI thread] DEBUG com.swhh.cscm.jtapi.JTAPIThread - Watching address 59229 with observer of type class com.swhh.cscm.jtapi.NullObserver

2011-12-14 13:07:08,884 [JTAPI thread] DEBUG com.swhh.cscm.jtapi.Observer - Creating Observer for 55598 as part of watched range 50000-59999
2011-12-14 13:07:08,884 [JTAPI thread] DEBUG com.swhh.cscm.jtapi.JTAPIThread - Watching address 55598 with observer of type class com.swhh.cscm.jtapi.NullObserver

2011-12-14 13:07:19,996 [JTAPI thread] DEBUG com.swhh.cscm.jtapi.Observer - Creating Observer for 57123 as part of watched range 50000-59999
2011-12-14 13:07:19,996 [JTAPI thread] DEBUG com.swhh.cscm.jtapi.JTAPIThread - Watching address 57123 with observer of type class com.swhh.cscm.jtapi.NullObserver


Thank you all as usual,
CommoGuy101