We have a CS1K with a CallPilot rls 5.0 and Microsoft Office Communicator tied with mediation server and an MCM.
Internal and External calls appear to be working fine (we can call inside via 4 digit ext and external numbers fine, and we can answer internal and external calls on the Microsoft Office Communicator Client fine) however the problem arises that when I call another Communicator user via 4 digit extension and they do not answer the call, it should go to voicemail but we jsut get dead air. If I call the same user with thier external number (9 123 4567) and it goes to voicemail, I'm able to leave a voicemail. Has any one else experienced this?
Internal and External calls appear to be working fine (we can call inside via 4 digit ext and external numbers fine, and we can answer internal and external calls on the Microsoft Office Communicator Client fine) however the problem arises that when I call another Communicator user via 4 digit extension and they do not answer the call, it should go to voicemail but we jsut get dead air. If I call the same user with thier external number (9 123 4567) and it goes to voicemail, I'm able to leave a voicemail. Has any one else experienced this?