I am seeking to update a 400 seat call center with four prime acd queues. The CC6 will EOL in July '15 and I want to keep the CS1000 hardware and add the UCx 1000 and contact center software. The site says a max of 250 acd agents. The question: Is it possible to divide my queues up into groups of <250 and get reporting totals across both servers?
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CS1K update
- Thread starter tikicom
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