HI,
We have an issue between a CS1K, session manager and our SIP IVR platform.
If we originate a call from our platform and dial either a standard extension or CDN the SM returns back a 487 Request Terminated after 180 seconds. We fundamentally cannot queue calls to an agent group.
If the CS1K makes a call to us and we don't answer it after 60 seconds the same 487 response is sent from the SM.
For both incoming and outgoing the SM disconnects the call.
We do not set the session timeout value in the our INVITE but even if we do it has no effect.
Its as though there is a timer kicking in dropping the calls.
Has anyone ever come across this before or is aware of a either a trunk, route or CDB parameter?
We have an issue between a CS1K, session manager and our SIP IVR platform.
If we originate a call from our platform and dial either a standard extension or CDN the SM returns back a 487 Request Terminated after 180 seconds. We fundamentally cannot queue calls to an agent group.
If the CS1K makes a call to us and we don't answer it after 60 seconds the same 487 response is sent from the SM.
For both incoming and outgoing the SM disconnects the call.
We do not set the session timeout value in the our INVITE but even if we do it has no effect.
Its as though there is a timer kicking in dropping the calls.
Has anyone ever come across this before or is aware of a either a trunk, route or CDB parameter?
