CS1K / CCMS 6.0 acquired agents doesn't call forward all calls

[trent83]

I've been asked to configure call forward on some call center agents, I've been looking at CS1K documentation and have seen that CFW only works with principal DN key or any other scr key, I already do that configuration and worked when that DN is not acquired in the CCMS. I mean if Agent DN is not acquired in CCMS you can call forward calls, but when you acquire that sae DN in CCMS the call forward doesn't work anymore. Can anyone give me a lead to solve this? how can I allow agents to do call forward within CCMS???

Regards,
Trent

 

[KillianK]

I would say call center means call center, to answer calls, not forward them, hence dont have a call center phone setup, that the user/agent out of the acd group?

 

[Johnthephoneguy]

Why not simply have the person log into the set they were going to forward to. ACD with symposium works by agent login not the acd on the phone anyway. SO instead of logging into phone a and forwarding it to phone b, just make phone b an ACD phone and log in normally.

JohnThePhoneGuy

"If I can't fix it, it's not broke!