CS1K attendant console extension

[zhulin211]

Hi All,
thanks in advance if anyone can give me a hand.
my CS1K has some attendants, now if caller input"0", it will ring extension "2310", I just want to change it to ring '3917', how should I set it up? what is the call flow after press"0"?

DN 0
TYPE ATT
TN 020 0 02 02 6 FEB 2013
(2250)
TN 020 0 05 05 6 FEB 2013
(2250)
TN 024 1 06 00 6 FEB 2013
(2250)

REQ: prt
TYPE: tnb
TN 20 0 02 02
DATE
PAGE
DES

TN 020 0 02 02 VIRTUAL
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
ERL 94
SGRP 0
SETN 020 0 02 03
ANUM 01
IADN
SSU
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 GND 01
KEY 03 GND 02
KEY 04 GND 03
KEY 05 EES
KEY 06 ADL
KEY 07 DDT
KEY 08 DTM
KEY 09 DCW
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 6 FEB 2013

 

[bignose21]

does it ring that extension when in Night service? LD 21 prt, nit

 

[KCFLHRC]

That sounds like Auto Attendant programming in the Voice Mail not programming in the CS1K

 

[zhulin211]

Hi Thanks,

>ld 20

PT0000
REQ: prt
TYPE: dnb
CUST 0
DN 2310
DATE
PAGE
DES

DN 2310
CPND
NAME Locating
XPLN 27
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 232 0 00 15 V KEY 05 H DES CON5 17 FEB 2016
(2050PC)
TN 232 0 00 14 V KEY 05 H DES COM4 17 FEB 2016
(2050PC)
TN 244 0 04 02 V KEY 05 H DES CON3 17 FEB 2016
(2050PC)
TN 244 0 04 01 V KEY 05 H DES CON2 17 FEB 2016
(2050PC)
TN 244 0 04 00 V KEY 05 H DES CON1 17 FEB 2016
(2050PC)
TN 228 0 00 04 V KEY 05 H DES CON3 8 APR 2015
(2050PC)
TN 028 0 02 12 V KEY 01 DES LOCAT 15 MAR 2013
(2616)
TN 020 1 01 04 V KEY 00 H MARP DES LOCAT 15 MAR 2013
(2616)
TN 012 0 04 11 V KEY 00 H DES LOCAT 15 MAR 2013
(2616)
TN 012 0 00 07 V KEY 08 H DES CON4D 14 NOV 2013
(2616)
TN 012 0 00 06 V KEY 08 H DES CON3C 14 NOV 2013
(2616)
TN 004 0 08 06 V KEY 08 H DES CON2B 14 NOV 2013
(2616)
TN 004 0 08 01 V KEY 08 H DES CON1A 14 NOV 2013
(2616)


REQ: prt
TYPE: tnb

TN 244 0 04 02
DATE
PAGE
DES

DES CON3
TN 244 0 04 02 VIRTUAL
TYPE 2050PC
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
KEM 3
CFG_ZONE 00013
CUR_ZONE 00013
MRT
ERL 94
ECL 0
FDN 3555
TGAR 10
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
VOLA VOUD CDMR PRED RECD MCDD T87D SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD VMSA
CPND_LANG ENG
RCO 0
HUNT 3555
LHK 9
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 2950 0 2944
AGN
01 NRD
02 MSB
03 SCR 2954 0 MARP
CPND
NAME Com3
XPLN 27
DISPLAY_FMT FIRST,LAST
04 ADL 16
05 SCR 2310 0
CPND
NAME Locating
XPLN 27
DISPLAY_FMT FIRST,LAST
06
07
08
09
10
11
12
13
14
15
16 MWK 3555
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22
23
24
25
26
27
28
29
30
31
KEM 1 PAGE 0
32 SCR 3026 0
33 SCR 3027 0
34 SCR 3028 0
35 SCR 3039 0
36 ADL 16
37 MCR 5555 0
CPND
NAME Emergency, Help Line
XPLN 27
DISPLAY_FMT FIRST,LAST
38 MCR 3663 0
39
40
41
42
43
44
45
46
47
48
49
KEM 2 PAGE 0 : NO KEYS CONFIGURED
KEM 3 PAGE 0 : NO KEYS CONFIGURED
DATE 17 FEB 2016

 

[bignose21]

You already stated that 0 was your ATT DN

DN 0
TYPE ATT
TN 020 0 02 02 6 FEB 2013
(2250)
TN 020 0 05 05 6 FEB 2013
(2250)
TN 024 1 06 00 6 FEB 2013
(2250)

Now if it is going to extension 2310 when you dial 0 then that would be traced from the ATT data onwards so in LD 21 print the ATT data see if there is an overflow DN and more likely print the NIT data and see what is in there

 

[zhulin211]

REQ: prt
TYPE: att
TYPE ATT_DATA
CUST

TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNX IC1 ITG IDP XLF XBL
MWUD LOD
REA SYA ATDA
ATDN 0
NCOS 7
CWUP NO
CWCL 1 4
CWTM 30 44
CWBZ YES YES
MATT NO
RTIM 60 60 60
ATIM 0
AQTT 0
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP NO
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00
ICI 01 LD0
ICI 02 LD1
ICI 03 LD2
ICI 04 INT
ICI 05
ICI 06
ICI 07
ICI 08 DL0
ICI 09 RLL
RICI

 

[bignose21]

No AODN so

REQ: prt
TYPE: att
TYPE nit

 

[bignose21]

sorry copy an paste issue

REQ: prt
TYPE: nit

 

[zhulin211]

>ld 21
PT1000

REQ: prt
TYPE: nit
TYPE NIT_DATA
CUST

TYPE NIT_DATA
CUST 00
NIT1 2950
TIM1
NIT2
TIM2
NIT3
TIM3
NIT4
TIM4
ENS NO

 

[bignose21]

so whats 2950 do?

 

[zhulin211]

Sorry bignose21,
typo was in my first post, when press '0' I want it always go to '2950'.from my configure, it is working as I expect?
thank very much!

 

[gwebster]

Correct. If you want it to ring a different extension, then you change the NIT1 parameter.

 

[zhulin211]

Thanks gwebster!

when a calls comes in while all agents are serving other calls, user as calling party will be queued and hear a greeing "thank you for continuing hold, someone will be with you shortly".

1> the recorded greeting for a queued call is from a trunk:

REQ: prt
TYPE: tnb
TN 16 0 1 5
DATE
PAGE
DES

DES RAN
TN 016 0 01 05 VIRTUAL
TYPE RAN
CUST 0
XTRK EXUT
TIMP 600
BIMP 600
AUTO_BIMP NO
RTMB 31 1
CONN 4
DATE NO DATE

what is call flow or call routing between PBX and recorder box?

2> how can I rewind the greeting to make it keep playing to caller?

thanks.

 

[StanleySteamer]

when a calls comes in while all agents are serving other calls

Are you still talking about the attendant consoles or some other agent queue?
That will affect the answer.

Maybe start a new thread.

 

[bignose21]

Are you meaning when it is passed to Night DN 2950, if so LD 23 and print the ACD 2950 see whats set against the RAN routes most likely.