CS1K ACD reports

[mjwald]

Currently we have all the ACD reports being dumped out a single TTY.
I would like to separate this so that I get different ACD queue reports on separate TTY's
I am not seeing anyway to do this, Am I missing it, or is that the way it is?
Or at least have all reports printed on 2 tty's.

 

[KCFLHRC]

STIO is where you set what tty port it prints to as well as being defined in your schedule block.

 

[KCFLHRC]

PRIO is where you define them in the SCB as well as building a tty port with user ACD defined

 

[mjwald]

So, I set acd group "1" to STIO "1"
ACD group "2" STIO is blank

in SCB PRIO is set to "2"

Do I leave PRIO blank?, and set STIO for ACD "2" to "2"?

This only prints every hour, I need to wait another 22 minutes to see if ACD "1" prints

 

[GHTROUT]

You "could" just change the time to one minute before the hour - that is how I have tested. There is not that much risk, but I will leave the final decision up to others.

~~
Gene at GHTROUT.com

 

[MossEng]

I dont think its possible with Basic ACD, you need contact centre / symposium. The PRIO prompt in the SCB determines where the the Reports are printed, the STIO prompt in the ACD Queue is for the Supervisors display only.

 

[mjwald]

What I came up with..

I turned off STIO as it really was not what I was looking for
Figured out I could add more then 1 tty to PRIO. So PRIO is now 0 12

I get full reports rather then just the queue I want, but it will do.
Thanks for the help