CS100E 5.5 HA E911 question

[Crowtalks]

I have a 911 system where our partners in crime (911 computer integration folks)want to make some changes. 911 calls come in on Univ Trunk cards and forward to an ACD CDN so their ENR system can capture the trunk the call came in on. CID is handled separately.

Being older technology, the dispatch uses 2616 phones with MCA cards for the integration.

They are wanting to add some PRI DIDs to the 2616s and when I create the seven digit CDN (a DID number) for the proper routing, it works, except they are only capturing 931-XXX-XXXX 525 (the last number is the first three digits of the CDN). (I can add the DIDs as keys to the phones, but their ENR system ignores the call because they are looking at the CDN for capture)

When I add the DN everything is forwarding to onto my 1230 IP phone, I am receiving [10 digit CID] [seven digit CDN] as I should. Why am I only receiving partial digits to the 2616?

sorry for the length of the post...Jim

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE
Mitel 3300 4.2 basic & advanced, 5000 4.0

 

[Avaya911PLM]

Jim-

There have been several CID related patches written for E911 call center operation, and your problem does sound familiar. I am fairly certain that your issue has been seen in integration testing with other 911 Partners that are part of Dev Connect, and the System Integration Notes may give you a clue as to what is needed.

If you existing partner is not a DevConnect member, then a trouble ticket may not help, as the integration will be considered unsupported, but there is much to learn from the integration notes for the VESTA solution that is also monitoring the display and keylamps via the MCA adaptor.

You should read the SIL notes and have your vendor do a patch audit.


--
Fletch
Avaya E9-1-1 Product Manager

CHECK OUT MY BLOGS & E911 Podcast @

http://avaya.com/Fletcher

http://fletch.tv

 

[Crowtalks]

Thanks...as far as I know, they're not a DevConnect member.

The last time I checked the PEP library my patching was current, but that's been several months.

A potentially simpler question...

I have the CDN sending a name, followed by the CID, follwed by the first 3 digits of the CDN # (instead of all the digits). Can I have the CDN not send the number that follows the CID, ending up with [name] [CID]?

This setup will work the way it is, he just wonders if we can make it cleaner...

Jim

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE
Mitel 3300 4.2 basic & advanced, 5000 4.0

 

[Avaya911PLM]

I would say no, but if anyone knows how, feel free to chime in. If anything you could eliminate the CDN name.

I would try an abreviated CDN name as well to see if it is an Information Element length issue. Change the CDN Name to just "X" and then see what you get.

--
Fletch
Avaya E9-1-1 Product Manager

CHECK OUT MY BLOGS & E911 Podcast @

http://avaya.com/Fletcher

http://fletch.tv

 

[Crowtalks]

Thanks Fletch...

I started without a name and got [CID] [CDN (3 digit only)].

When I added the name I received [name] [CID] [CDN (3 digits)]

I assumed it was chopping the last four...but it wasn't.

I set it up with a DID as the DN of a phantom and DCFW to the DN of the key on the 2616...I received much the same result, except the last three digits were different, even though the DID had the same NXX of the other one. What I found out is, for some reason, the delivery string to the digital phone was compressing and only delivering the first 2 digits and the last digit of the seven digit originating DN, while DCFW to a 1230 was delivering all the digits.

It has to be something with the LD 11 build...not preventing the desired results, but just not as clean as we had hoped...

Sadly, they are getting away from this old, but reliable system and we will be migrating to an IP based 911 system (I have a CS1000E anyway), which will be easier to interface, but have less 'character' than this old warhorse. They are even talking about me dropping in a Mitel 3300 CXi for the 911 dispatch...sigh...

Jim

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE
Mitel 3300 4.2 basic & advanced, 5000 4.0

 

[4950611]

semak-


Anyone can send me the detail regarding nortel and avaya certification and what are the pre-requiste of the certification.

 

[Crowtalks]

It would really best if this were a separate string...

I'm answering from memory, but on the CS1000, Nortel used to set it up with a three (or four) step process...
separate certifications in CS1000 I&M, Data Base and Upgrade, I think would award you full certification. The prequal was something like IP Networking (I believe that's what they called it) and Introduction courses to the CS1000. If you were going to install a voicemail, that would be a separate CallPilot course...

You possibly could find the info on Avaya's website, or maybe Global Knowledge website.

Jim

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE
Mitel 3300 4.2 basic & advanced, 5000 4.0