expertlackey
Technical User
An issue came up during the additional of call recording software at one of sites of not being able to capture the ANI of inbound calls at our operators using consoles. When I made test calls the operators only saw a trunk route access number when they ansewred the number and then I investigated the setup of the operator consoles I found some strange programing. First I asked my carrier to tell me where our main number was pointed (XXX)407-4000 and she said "This is that strange situation where it’s a DID and main number of an analog trunk multi-line hunt group." How can it be piointed to both areas? So it is split between our PRI and our old analog COT for failover(Gordon capes). Then when I looked at the sites LDN's , 0 is not one of them and neither is the main number 74000, they are both ACD, 0 is pointed to 74000 and 74000 is pointed at an LDN 74001. Can I have the main number opointed only at our PRI's and then list the main and 0 as LDN's or is there a good reason for this setup?
