CS1000 with Officelinx Voice Mail

[SherWat]

CS1000 at 7.6
Officelinx voice mail system

Trying to get notifications from a mailbox on the OL system to a cell phone to work. It fails.
When I look at the outcalling logs, the supervised dialing is prepending a comma before dialing.

08:16:00 [+] [F:TASK_PHONECALL] Dest is Mailbox, MailboxID = 353
08:16:00 [+] [F:TASK_PHONECALL] Dest is Mailbox, after call objeeam.getmailbox, the mymailrec.id = 353
08:16:00 [+] [F:TASK_PHONECALL] Dest is Mailbox, after call myGetFeatureGroup, the mymailrec.id = 353
08:16:00 [+] [F:TASK_PHONECALL] This is an Outcall Notification
08:16:00 [+] [F:TASK_PHONECALL] A. Calling Getoutcall
08:16:00 [+] [F:GetOutcall] Got Outcall ID: 495
08:16:00 [+] [F:GetOutcall] Assigning Number to Call: 9,xxxxxx4744
08:16:00 [+] [F:IsPortAvailable] Port 11 Is On Hook
08:16:00 [+] [F:IsPortAvailable] Channel 11 is available, Making Request
08:16:01 [+] [F:GetOutcall] Got Outcall ID: 495
08:16:01 [+] [F:GetOutcall] Assigning Number to Call: 9,xxxxxx4744
08:16:01 [+] [F:185] This is an Outcall: Supervised Dialing ,9,xxxxxx4744
08:16:01 [+] [F:185] This is a Outcall: Supervised Result:8
​

I believe it is this comma before the 9 that is causing the failure to call out but I have searched and searched on where this comma may be coming from to no avail.

Below is my RDB and one of the SIP trunk members.

TYPE RDB
CUST 00
ROUT 2
DES SIPTRK
TKTP TIE
M911P NO
ESN NO
CNVT NO
SAT NO
RCLS EXT
VTRK YES
ZONE 00010
PCID SIP
CRID NO
SBWM NO
NODE 2187
DTRK NO
ISDN YES
MODE ISLD
DCH 21
IFC SL1
PNI 00001
NCNA YES
NCRD YES
TRO YES
FALT NO
CTYP UKWN
INAC YES
ISAR NO
DAPC NO
MBXR NO
MBXOT NPA
MBXT 0
PTYP ATT
CNDP UKWN
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 5907
TCPP NO
PII NO
AUXP NO
TARG
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
ANTK
SIGO ESN5
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112


PAGE 002

DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
NBS 2048
NBL 4096

IENB 5
TFD 0
VSS 0
VGD 6
SST 5 0
NEDC ORG
FEDC ORG
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO
VRAT NO
MUS NO
RACD NO
MANO NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TTBL 0
ATAN NO
OHTD NO
PLEV 2
ALRM NO
ART 0
SGRP 0
ARDN NO
CTBL 0
AACR NO

REQ:
​

DES SIPTRK
TN 148 0 00 00 VIRTUAL
TYPE IPTI
CDEN 8D
CUST 0
XTRK VTRK
ZONE 00010
LDOP BOP
TIMP 600
BIMP 600
AUTO_BIMP NO
NMUS NO
TRK ANLG
NCOS 7
RTMB 2 1
CHID 1
TGAR 1
STRI/STRO WNK WNK
SUPN YES
AST NO
IAPG 0
CLS CTD DTN CND ECD WTA LPR APN THFD SPCD MSNV
P10 NTC
TKID
FCAR NO
AACR NO
DATE 1 NOV 2018

The D channel is also below

ADAN DCH 21
CTYP DCIP
DES siptrk
USR ISLD
ISLM 4000
SSRC 3700
OTBF 32
NASA NO
IFC SL1
CNEG 1
RLS ID 35
RCAP ND2 MWI TAT
MBGA NO
H323
OVLR NO
OVLS NO
​

Has anyone successfully set up the notification from a voice mail box to a cell phone on a CS1000?

Thanks.

 

[SherWat]

Here is my NET_DATA configuration as well.

TYPE NET_DATA
CUST 00
OPT RTD
AC1 INTL NPA SPN NXX
AC2 LOC
FNP YES
ISDN YES
VPNI 1
PNI 1
PINX_DN
MBG 0
BSGC 65535
PFX1
PFX2
HLOC 300
LSC
RCNT 5
PSTN NO
TNDM 15
PCMC 15
SATD 1
OCLI NO
MSCO_DP PRV
DITI YES
TRNX NO
EXTT NO
FTOP FRES
VNR NO
NIT 8
NAS_ATCL YES
NAS_ACTV NO
FOPT 14
CNTC
NATC
INTC
ELC NO
​

 

[KCFLHRC]

The comma is a pause typically in the Telco world, probably not the issue. But trunk to trunk denied is probably your issue. Change

EXTT to YES
FTOP to FTLY

 

[SherWat]

Thanks for the suggestion.
I changed those two parameters then made another test call - no luck.
I have reached out to the Officelinx vendor to take another look at the system configuration.
Thanks again.

 

[tbonz25]

Just an FYI for external trunk to trunk calls you need to have both TRNX and EXTT set to YES. I would try this and see if it corrects your issue.