Hello everyone,
We still use the Nortel CS1000 Telephony Manager - Release 4.0 to maintain very few of our remaining Nortel's.
Just recently, we haven't been able to make any database changes/updates. When I click on "Synchronize" either Transmit or Receive, I get the pop up window "The ESN database is locked and in use by userb "\\<servername>\SYNC_APP_U.
The help files say "In some situations it may be required to remove the lock on ESN data by selecting the Remove Database Lock File in the Configuration menu." However, I do not see that option in the configuration.
Does anyone know how to unlock this? Thank you for your time and help!
We still use the Nortel CS1000 Telephony Manager - Release 4.0 to maintain very few of our remaining Nortel's.
Just recently, we haven't been able to make any database changes/updates. When I click on "Synchronize" either Transmit or Receive, I get the pop up window "The ESN database is locked and in use by userb "\\<servername>\SYNC_APP_U.
The help files say "In some situations it may be required to remove the lock on ESN data by selecting the Remove Database Lock File in the Configuration menu." However, I do not see that option in the configuration.
Does anyone know how to unlock this? Thank you for your time and help!