CS1000 - SCU/SCL Issue - Name Shows Old User When Dialing using SCL- How to change the name?

[babytech2009]

All,

I have a CS1000 release 7.5 system
The issue I am having is a user has dialed another person using SCL 01 to reach them when the dial that person.
It shows old user who is no longer at the site.
How do I change this? Is it possible?

Here is the infomration from LD 81 the 2 TN's in question are 0 1 2 4 (called too from TN 01 2 8)
and TN 0 1 2 8 to TN 0 1 2 4 shows incorrect name.





SSU 00 0000 TN 000 1 02 00 3900 23 FAM 7 JUN 2013

SSU 00 0000 TN 000 1 02 00 3900 FAM 7 JUN 2013

SSU 00 0000 TN 000 1 02 01 3900 23 FAM 18 SEP 2012

SSU 00 0000 TN 000 1 02 01 3900 FAM 18 SEP 2012

SSU 00 0000 TN 000 1 02 02 3900 23 FAM 12 OCT 2012

SSU 00 0000 TN 000 1 02 02 3900 FAM 12 OCT 2012

SSU 00 0000 TN 000 1 02 03 3900 23 FAM 16 JUL 2012

SSU 00 0000 TN 000 1 02 03 3900 FAM 16 JUL 2012

SSU 00 0000 TN 000 1 02 04 3900 23 FAM 24 AUG 2011

SSU 00 0000 TN 000 1 02 04 3900 FAM 24 AUG 2011

SSU 00 0000 TN 000 1 02 05 3900 23 FAM 22 JUN 2011

SSU 00 0000 TN 000 1 02 05 3900 FAM 22 JUN 2011

SSU 00 0000 TN 000 1 02 06 3900 23 FAM 22 JUN 2011

SSU 00 0000 TN 000 1 02 06 3900 FAM 22 JUN 2011

SSU 00 0000 TN 000 1 02 07 3900 23 FAM 24 AUG 2011

SSU 00 0000 TN 000 1 02 07 3900 FAM 24 AUG 2011

SSU 00 0000 TN 000 1 02 08 3900 23 FAM 27 AUG 2012

SSU 00 0000 TN 000 1 02 08 3900 FAM 27 AUG 2012

SSU 00 0000 TN 000 1 02 09 3900 23 FAM 16 JUN 2011

SSU 00 0000 TN 000 1 02 09 3900 FAM 16 JUN 2011

SSU 00 0000 TN 000 1 02 10 3900 23 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 02 10 3900 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 02 11 3900 23 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 02 11 3900 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 02 12 3900 23 FAM 9 SEP 2009

SSU 00 0000 TN 000 1 02 12 3900 FAM 9 SEP 2009

SSU 00 0000 TN 000 1 02 13 3900 23 FAM 10 JAN 2012

SSU 00 0000 TN 000 1 02 13 3900 FAM 10 JAN 2012

SSU 00 0000 TN 000 1 02 14 3900 23 FAM 11 JAN 2012

SSU 00 0000 TN 000 1 02 14 3900 FAM 11 JAN 2012

SSU 00 0000 TN 000 1 03 00 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 03 00 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 03 01 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 03 01 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 03 02 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 03 02 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 03 03 3900 FAM 22 JUL 2011

SSU 00 0000 TN 000 1 03 04 3900 23 FAM 1 JUL 2013

SSU 00 0000 TN 000 1 03 04 3900 FAM 1 JUL 2013

SSU 00 0000 TN 000 1 03 05 3900 23 FAM 13 JUN 2011

SSU 00 0000 TN 000 1 03 05 3900 FAM 13 JUN 2011

SSU 00 0000 TN 000 1 03 06 3900 23 FAM 7 JUN 2013

SSU 00 0000 TN 000 1 03 06 3900 FAM 7 JUN 2013

SSU 00 0000 TN 000 1 03 07 3900 23 FAM 6 MAY 2013

SSU 00 0000 TN 000 1 03 07 3900 FAM 6 MAY 2013

SSU 00 0000 TN 000 1 03 08 3900 23 FAM 22 AUG 2011

SSU 00 0000 TN 000 1 03 08 3900 FAM 22 AUG 2011

SSU 00 0000 TN 000 1 03 09 3900 23 FAM 12 MAY 2010

SSU 00 0000 TN 000 1 03 09 3900 FAM 12 MAY 2010

SSU 00 0000 TN 000 1 03 10 3900 23 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 03 10 3900 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 03 11 3900 23 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 03 11 3900 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 03 12 3900 23 FAM 7 OCT 2010

SSU 00 0000 TN 000 1 03 12 3900 FAM 7 OCT 2010

SSU 00 0000 TN 000 1 03 13 3900 23 FAM 8 OCT 2010

SSU 00 0000 TN 000 1 03 13 3900 FAM 8 OCT 2010

SSU 00 0000 TN 000 1 03 14 3900 23 FAM 8 OCT 2010

SSU 00 0000 TN 000 1 03 14 3900 FAM 8 OCT 2010

SSU 00 0000 TN 000 1 04 00 3900 23 FAM 7 JUN 2013

SSU 00 0000 TN 000 1 04 00 3900 FAM 7 JUN 2013

SSU 00 0000 TN 000 1 04 01 3900 23 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 04 01 3900 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 04 02 3900 23 FAM 7 JUN 2013

SSU 00 0000 TN 000 1 04 02 3900 FAM 7 JUN 2013

SSU 00 0000 TN 000 1 04 03 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 04 03 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 04 04 3900 23 FAM 1 AUG 2011

SSU 00 0000 TN 000 1 04 04 3900 FAM 1 AUG 2011

SSU 00 0000 TN 000 1 04 05 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 04 05 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 04 06 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 04 06 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 04 07 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 04 07 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 04 08 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 04 08 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 04 09 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 04 09 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 04 10 3900 23 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 04 10 3900 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 04 11 3900 23 FAM 22 JUL 2011

SSU 00 0000 TN 000 1 04 11 3900 FAM 22 JUL 2011

SSU 00 0000 TN 000 1 04 12 3900 23 FAM 12 OCT 2012

SSU 00 0000 TN 000 1 04 12 3900 FAM 12 OCT 2012

SSU 00 0000 TN 000 1 04 13 3900 23 FAM 12 OCT 2012

SSU 00 0000 TN 000 1 04 13 3900 FAM 12 OCT 2012

SSU 00 0000 TN 000 1 04 14 3900 23 FAM 12 OCT 2012

SSU 00 0000 TN 000 1 04 14 3900 FAM 12 OCT 2012

SSU 00 0000 TN 000 1 05 00 3900 23 FAM 4 JUN 2012

SSU 00 0000 TN 000 1 05 00 3900 FAM 4 JUN 2012

SSU 00 0000 TN 000 1 05 01 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 01 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 02 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 02 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 03 3900 23 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 05 03 3900 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 05 04 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 04 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 05 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 05 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 06 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 06 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 07 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 07 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 08 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 08 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 09 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 09 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 05 10 3900 23 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 05 10 3900 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 05 11 3900 23 FAM 13 MAR 2009

SSU 00 0000 TN 000 1 05 11 3900 FAM 13 MAR 2009

SSU 00 0000 TN 000 1 05 12 3900 23 FAM 13 MAR 2009

SSU 00 0000 TN 000 1 05 12 3900 FAM 13 MAR 2009

SSU 00 0000 TN 000 1 05 13 3900 23 FAM 13 MAR 2009

SSU 00 0000 TN 000 1 05 13 3900 FAM 13 MAR 2009

SSU 00 0000 TN 000 1 06 00 3900 23 FAM 13 FEB 2012

SSU 00 0000 TN 000 1 06 00 3900 FAM 13 FEB 2012

SSU 00 0000 TN 000 1 06 01 3900 23 FAM 13 FEB 2012

SSU 00 0000 TN 000 1 06 01 3900 FAM 13 FEB 2012

SSU 00 0000 TN 000 1 06 02 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 02 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 03 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 03 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 04 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 04 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 05 3900 23 FAM 13 FEB 2012

SSU 00 0000 TN 000 1 06 05 3900 FAM 13 FEB 2012

SSU 00 0000 TN 000 1 06 06 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 06 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 07 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 07 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 08 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 08 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 09 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 09 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 06 10 3900 23 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 06 10 3900 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 06 11 3900 FAM 13 MAR 2009

SSU 00 0000 TN 000 1 07 00 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 00 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 01 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 01 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 02 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 02 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 03 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 03 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 04 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 04 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 05 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 05 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 06 3900 23 FAM 18 OCT 2011

SSU 00 0000 TN 000 1 07 06 3900 FAM 18 OCT 2011

SSU 00 0000 TN 000 1 07 07 3900 23 FAM 13 FEB 2012

SSU 00 0000 TN 000 1 07 07 3900 FAM 13 FEB 2012

SSU 00 0000 TN 000 1 07 08 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 08 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 09 3900 23 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 09 3900 FAM 11 MAR 2009

SSU 00 0000 TN 000 1 07 10 3900 23 FAM 12 MAR 2009

SSU 00 0000 TN 000 1 07 10 3900 FAM 12 MAR 2009

 

[babytech2009]

Here are the 2 phone configurations.

This TN below is dialing 01 to reach the other phone TN 0 1 2 4 below. It shows Old User Name and not A Haskins when using the Speed Call.

TN 000 1 02 08 VIRTUAL

TYPE 3904

CDEN 8D

CTYP XDLC

CUST 0

MRT

ERL 0

FDN 45390

TGAR 1

LDN NO

NCOS 5

SGRP 0

RNPG 0

SCI 0

SSU 0000

LNRS 16

XLST

SCPW

CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPA STSD

MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1

POD SLKD CCSD SWD LNA CNDA

CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD

ICDD CDMD LLCN MCTD CLBD AUTU

GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD

CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD

DDGA NAMA

DRDD EXR0

USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN

CDMR PRED RECD MCDD T87D SBMD

PKCH CROD ELCD

CPND_LANG ENG

RCO 0

BFTN 000 1 02 00

000 1 03 06

HUNT 45390

LHK 1

LPK 1

PLEV 02

PUID

UPWD

DANI NO

AST

IAPG 0

AACS NO

ITNA NO

DGRP

MLWU_LANG 0

MLNG ENG

DNDR 0

KEY 00 SCR 45307 0 MARP

CPND

NAME A Haskins

XPLN 24

DISPLAY_FMT FIRST,LAST

01 SCR 25307 D MARP

CPND

NAME A Haskins

XPLN 24

DISPLAY_FMT FIRST,LAST

02 ADL 16

03 ADL 16

04 ADL 16

05 ADL 16

06 ADL 16

07 ADL 16

08 ADL 16

09 ADL 16

10 ADL 16

11 ADL 16

12

13

14

15

16 MWK 45390

17 TRN

18 AO6

19 CFW 16

20 RGA

21 PRK

22 RNP

23 SSU 0000

24 PRS

25 CHG

26 CPN

27 CLT

28 RLT

29

30

31

DATE 27 AUG 2012


This one is the call to from TN 0 1 2 4 when using the SC 01 it is not showing A Haskins it is showing an old users name even though the phone display has been changed.


DES

TN 000 1 02 04 VIRTUAL

TYPE 3904

CDEN 8D

CTYP XDLC

CUST 0

MRT

ERL 0

FDN 45390

TGAR 1

LDN NO

NCOS 5

SGRP 0

RNPG 0

SCI 0

SSU 0000

LNRS 16

XLST

SCPW

CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPA STSD

MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1

POD SLKD CCSD SWD LNA CNDA

CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD

ICDD CDMD LLCN MCTD CLBD AUTU

GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD

CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD

DDGA NAMA

DRDD EXR0

USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN

CDMR PRED RECD MCDD T87D SBMD

PKCH CROD ELCD

CPND_LANG ENG

RCO 0

BFTN 000 1 02 00

HUNT 45390

LHK 1

LPK 1

PLEV 02

PUID

UPWD

DANI NO

AST

IAPG 0

AACS NO

ITNA NO

DGRP

MLWU_LANG 0

MLNG ENG

DNDR 0

KEY 00 SCR 45301 0 MARP

CPND

NAME M Rooney

XPLN 24

DISPLAY_FMT FIRST,LAST

01 SCR 25301 D MARP

CPND

NAME M Rooney

XPLN 24

DISPLAY_FMT FIRST,LAST

02 ADL 16

03 ADL 16

04 ADL 16

05 ADL 16

06 ADL 16

07 ADL 16

08 ADL 16

09 ADL 16

10 ADL 16

11 ADL 16

12

13

14

15

16 MWK 45390

17 TRN

18 AO6

19 CFW 16
20 RGA

21 PRK

22 RNP

23 SSU 0000

24 PRS

25 CHG

26 CPN

27 CLT

28 RLT

29

30

31

DATE 24 AUG 2011

 

[StanleySteamer]

Most likely the phone being called has 29307 entered in the personal directory on the phone itself and has the old name attached. The user at 45301 will have to edit the personal directory or delete the entry for 29307.

 

[babytech2009]

I tried that and neither one has the anything listed in the personal directory.

 

[babytech2009]

I had checked the Autodial and the Personal directory and they have nothing programmed in either.

 

[Splic3d]

I think I am missing something in your info, but my first thought was that you need to change the CPND in LD 95 for the dn with the wrong name.

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[amyygt]

SSU 0000
Refer to best SCL Table 01

 

[StanleySteamer]

Okay then, I'd say you have two issues.

You need to print the speed call list to see what entry 1 is. Likely its the DN of the old user and it is still on a TN or ACD that is forwarded to 45301.

The second part of your problem is that the phones are programmed with DNDA and should be DNDD.
DNDA is rarely useful.