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CS1000 Phantom DN

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jthoma22

IS-IT--Management
Feb 14, 2011
2
US
I have a phantom dn set to forward offsite, dcfw 16 91800xxxxxxx, and cls has cfxa and fna but the call will not go off switch. I programmed it as an ACD queue with ncfw to 91800xxxxxxx and it works fine. Any ideas why this will not forward using the phantom dn? Thanks.
 
Can you post the TNB of the phantom?
Could be the NCOS or possibly TGAR/TARG

** Proofread carefully to see if you any words out.

 
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