I have a phantom dn set to forward offsite, dcfw 16 91800xxxxxxx, and cls has cfxa and fna but the call will not go off switch. I programmed it as an ACD queue with ncfw to 91800xxxxxxx and it works fine. Any ideas why this will not forward using the phantom dn? Thanks.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
CS1000 Phantom DN
- Thread starter jthoma22
- Start date
- Status
Similar threads
