CS1000 PBX - Cell phone callers (different Cell carriers) when call OPS get error

[babytech2009]

All,

I have an issue thwat is extremely intermittant a few times per month but nothing that occurs daily.. We have an OPS number that rings on 5 phones as a Secondary line setup as SCR. And one that is a primary phone that forwards to a duty phone after hours.

The issue is when caller from the outside call they recieve an error message. I did submit this to our carrier and when the monitor for 24 -48 hours they do not see any issue on the PRI at all.

I have also had the issue happen when calling from our one site in Washington to the Nevada office.

They were calling from 425-917-7411 Washington to our Nevada personnel at 702 914 5315 It happened yesterday Tuesday November 18th between 1:30pm and 1:45 PST.


Below is quoted text of the issue that occurred.

“I had tried to call John 5 different times yesterday between 1:30-1:45 (PST) and got the number is not in service error each time. I tried again this AM and got right through. I was calling from my office phone (425-917-7411) and haven’t had issues calling anyone else.”



I have not been able to recieve the error message. I want to assume its the cell phone carrier that our personel use when offsite.


DN 45320
CPND
NAME Ops Main
XPLN 24
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 000 1 03 06 V KEY 00 H MARP DES FAM 23 AUG 2014
(3904)
TN 000 1 03 07 V KEY 03 DES FAM 23 AUG 2014
(3904)
TN 000 1 03 08 V KEY 03 DES FAM 23 AUG 2014
(3904)
TN 000 1 03 09 V KEY 03 DES FAM 23 AUG 2014
(3904)
TN 000 1 04 00 V KEY 03 DES FAM 23 AUG 2014
(3904)
TN 000 1 04 02 V KEY 03 DES FAM 26 NOV 2014
(3904)


DES FAM
TN 000 1 03 06 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
KBA 2
MRT
ERL 0
FDN 45390
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 1
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
RCO 1
BFTN 000 1 02 00
HUNT 45390
LHK 1
LPK 4
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 45320 0 MARP
CPND
NAME Ops Main
XPLN 24
DISPLAY_FMT FIRST,LAST
01 SCR 25320 D MARP
CPND
NAME Ops Main
XPLN 24
DISPLAY_FMT FIRST,LAST
02 ADL 16 918665945369
03 SCR 45325 D
CPND
NAME
XPLN 24
DISPLAY_FMT FIRST,LAST
04 SCR 25325 D
CPND
NAME
XPLN 24
DISPLAY_FMT FIRST,LAST
05 XMWK 45390 45325
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 45390
17 TRN
18 AO6
19 CFW 16 912167xxxxxx
20 RGA
21 PRK
22 RNP
23 SSU 0000
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
32 BFS 000 1 03 01
33 BFS 000 1 03 00
34
35 BFS 000 1 02 03
36 BFS 000 1 02 08
37 BFS 000 1 03 05
38 BFS 000 1 02 05
39
40 BFS 000 1 02 14
41
42 BFS 000 1 02 07
43 BFS 000 1 04 04
44 BFS 000 1 09 00
45 BFS 000 1 04 00
46 BFS 000 1 03 08
47 BFS 000 1 03 09
48 BFS 000 1 03 07
49 BFS 000 1 04 02
50
51 BFS 000 1 02 06
52 BFS 000 1 03 04
53 BFS 000 1 04 11
54 BFS 000 1 05 03
55 BFS 000 1 05 02
56 BFS 000 1 05 01
57 BFS 000 1 09 01
58 BFS 000 1 04 01
59 BFS 000 1 05 00
60 BFS 000 1 04 09
61 BFS 000 1 04 08
62 BFS 000 1 04 07
63 BFS 000 1 04 06
64 BFS 000 1 04 05
65
66
67
68
69
70
71
72
73
74 BFS 000 1 04 03
75 BFS 000 1 02 10
DATE 23 AUG 2014


Here is the error they were recieving by 2 different Cell carriers.


It was a recording from AT&T and Sprint saying "unable to complete your call at this time". Recordings were different being from different companies but the same message. Tried both numbers multiple times with same results.

Thank you in advance!

 

[babytech2009]

I believe its a Cell phone issue not a PBX issue.