CS1000 option 11 - dialing tone when making call

[M Wong]

Hi guys

I'm trying to find out how to get a dialing tone when you make a call. I have an option 11 CS1000 with both digital and analog sets. I've tried searching through the threads forums but they all come back with just ringtones and no dial tone.

Right now you pick up the phone you hear a dial tone, you enter the number you want to dial and then there's silence in the line until the call gets through. Some workers are confused and hang up their calls because they're not sure if their calls are even going through.

Thanks

 

[Firebird Scrambler]

You can set up secondary dial tone so that callers hear a dial tone after they dial the access code such as a "9" etc.
I think it's the DLTN prompt in LD 86.

>LD 86
REQ PRT
CUST 0
FEAT ESN
MXLC 1
MXSD 5
MXIX 0
MXDM 30
MXRL 30
MXFC 0
MXFS 0
MXSC 150
NCDP 4
AC1 9
AC2
DLTN NO ################## YES ###################
ERWT YES
ERDT 6
TODS 0 00 00 23 59
RTCL DIS
NCOS 0 - 0
NCOS 1 - 0
NCOS 2 - 0
NCOS 3 - 0
NCOS 4 - 0
NCOS 5 - 0
NCOS 6 - 0
NCOS 7 - 0
NCOS 8 - 0
NCOS 9 - 0
NCOS 10 - 0
NCOS 11 - 0
NCOS 12 - 0
NCOS 13 - 0
NCOS 14 - 0
NCOS 15 - 0
NCOS 16 - 0
NCOS 17 - 0
NCOS 18 - 0
NCOS 19 - 0
NCOS 20 - 0
NCOS 21 - 0
NCOS 22 - 0
NCOS 23 - 0
NCOS 24 - 0
NCOS 25 - 0
NCOS 26 - 0
NCOS 27 - 0
NCOS 28 - 0
NCOS 29 - 0
NCOS 30 - 0
NCOS 31 - 0
NCOS 32 - 0
NCOS 33 - 0
NCOS 34 - 0
NCOS 35 - 0
NCOS 36 - 0
NCOS 37 - 0
NCOS 38 - 0
NCOS 39 - 0
NCOS 40 - 0
NCOS 41 - 0
NCOS 42 - 0
NCOS 43 - 0
NCOS 44 - 0
NCOS 45 - 0
NCOS 46 - 0
NCOS 47 - 0
NCOS 48 - 0
NCOS 49 - 0
NCOS 50 - 0
NCOS 51 - 0
NCOS 52 - 0
NCOS 53 - 0
NCOS 54 - 0
NCOS 55 - 0
NCOS 56 - 0
NCOS 57 - 0
NCOS 58 - 0
NCOS 59 - 0
NCOS 60 - 0
NCOS 61 - 0
NCOS 62 - 0
NCOS 63 - 0
NCOS 64 - 0
NCOS 65 - 0
NCOS 66 - 0
NCOS 67 - 0
NCOS 68 - 0
NCOS 69 - 0
NCOS 70 - 0
NCOS 71 - 0
NCOS 72 - 0
NCOS 73 - 0
NCOS 74 - 0
NCOS 75 - 0
NCOS 76 - 0
NCOS 77 - 0
NCOS 78 - 0
NCOS 79 - 0
NCOS 80 - 0
NCOS 81 - 0
NCOS 82 - 0
NCOS 83 - 0
NCOS 84 - 0
NCOS 85 - 0
NCOS 86 - 0
NCOS 87 - 0
NCOS 88 - 0
NCOS 89 - 0
NCOS 90 - 0
NCOS 91 - 0
NCOS 92 - 0
NCOS 93 - 0
NCOS 94 - 0
NCOS 95 - 0
NCOS 96 - 0
NCOS 97 - 0
NCOS 98 - 0
NCOS 99 - 0
ETOD
TGAR NO
REQ


Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[bignose21]

Sounds more like you have an issue with ring tone surely. Dialtone always stops on a telephone when you dial the first digit. You can as Firebird says have a secondary dialtone when a trunk is seized but a phone call generally goes:

Dialtone
dial a digit (dialtone stops)
Dial rest of number
once the call is routed and hits the destination an Alerting message is received back to the PABX and the caller hears ring tone.
If this call is out over PRI put a monitor on the DCH see if you get the ALERT message and hear the ringing.

 

[gwebster]

is the delay on ringback for external calls? Is there a short/no delay if they dial a # at the end of the number. Depending upon your setup, you may need to adjust the EOD timers on the trunks or adjust the routing dial plan parameters.

 

[M Wong]

So what happens now is that the user picks up the phone, dials 9, waits a second then dials the outgoing number and waits for the person on the other end to pick up. As the user waits there is no tone, so there are times when some ppl make outgoing calls they're not sure if they dialed correctly because of the absent tone so they hang up and try dialing again.

During internal calls between extensions there are no dialing tone during after the 4 digit extension is pressed. Is this a separate programming thing on top of the external dial?

 

[Firebird Scrambler]

Perhaps I'm not following your query correctly. Are you now saying that the person who dials out is unable to hear any ringing tone and has to hope that the called number they dialed answers?.

This is different to you getting a dial tone after "9" is used.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[M Wong]

sorry if it was confusing but here's whats happening.

When the user picks up the phone there's dial tone, but after they press 9 followed by the phone number its silence until it gets answered.

when dialing internal extensions, you dial the 4 digit extension and again its silence until it is answered.

 

[gwebster]

So the users do not hear any ringback tone when dialing either an external number (after 9) or a 4 digit internal extension?

 

[M Wong]

that's correct. just silence until the call is picked up. just wasn't sure what it was called.