CS1000 can't add DIG to an ACD 3905 set

[jonmyk]

I have not run into this scenario before but I was told that I could do a copy command CPY 1 from an ACD set (3905) but received an error code that I could not copy with a DIG programmed. I removed the DIG and was able to copy and add the POS for the new TN. However, now I can't put the DIG back on the original set nor add one to the new set. I tried removing key 00 and disabling the set but that didn't work either. Any ideas prior to outing both sets and programming from scratch?

"The only problem with common sense is that it's not that common

 

[KCFLHRC]

You should never copy an ACD set, it can cause corruption in the database.

 

[KCFLHRC]

Are you getting an error message? If so what is it?

 

[Firebird Scrambler]

If your ACD sets are acquired via a contact centre, then you can mess things up. Di as suggested and create a new ACD set.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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[KCFLHRC]

Acquired or not, never copy an ACD set