notaphoneguy27
Technical User
Hi all, new here and still relatively new to the phone tech space so bear with me. We have an option 81c Nortel system and earlier today lightning struck nearby. Unsure as to what it struck but now we are unable to make calls outside of the nortel system, strangely we can receive calls from outside of the nortel, however we're unable to pick them up. I've checked the call processors on our main and backup shelf and everything seems fine. However since this happened we've also been getting an XMI000 error
XMI000 4 : RSIG link lost on port #0 - Reinitialized
I've dug through the limited documentation I have on sight and the error code index states
XMI0000 aaaa Message "aaaa" received from a Network Card (NT8D04). The possible
messages are: 1. PLL UNLOCK EVENT. The Network card lost synch with the
system clock. 2. MSG FROM SHELF x: XPEC ERROR 0001. This error is
usually self correcting. If may indicate a double timeslot problem or invalid call
teardown. 3. TN READ UNBLOCKED: CNT=x. A number of SSD messages
were sent to the PS card but not acknowledged. In order to prevent the locking
of the message path, the Network card assumed the message was received.
4. Any of the following three messages: XNET POLLING FAILURE ON PORT
x RSIG LINK LOST ON PORT #x - REINITIALIZED R71 DISASTER;
CANNOT ALIGN TRANSCEIVERS. These messages indicate that the
Controller is not responding to the Network card polling messages.
Action: 1. a. Ignore if message occur when clocks are switched.
b. If it occurs periodically, switch the clocks.
c. If it occurs often, replace Network card or clocks. Random XMI000 messages
may be generated if excessive Electrostatic Discharges (ESD) are allowed to
enter the system. These messages may be safely ignored. Refer to General
Maintenance Information (553-3001-500) for ESD avoidance practices.
2. a If message occurs rarely, ignore it.
b. If it occurs often, replace the Controller.
3. a. If message occurs rarely, ignore it.
b. If it occurs often, replace the PS or Network card.
4. a. Check cabling between Controller and Network.
b. Replace the Controller.
c. Replace the Network. In X11 Release 15 and 16, "FRw APx SQy TPz" is output
before the text, where "w" is the loop number. This data is not output in X11
Release 17 and later. Messages without text indicate that the Network or
Controller card have requested software download.
Severity: Critical. Critical to Monitor: No. SNMP trap: Yes
Near as I can tell our Controller and Network cards are fine. But I'm kind of at a loss as to if that is the right course of action, and I'm kind of low man on the totem pole at this job, however our lead technician is on vacation all week so I feel like a fish out of water. Any advice from some more experienced players would be appreciated. Thanks.
Andrew
XMI000 4 : RSIG link lost on port #0 - Reinitialized
I've dug through the limited documentation I have on sight and the error code index states
XMI0000 aaaa Message "aaaa" received from a Network Card (NT8D04). The possible
messages are: 1. PLL UNLOCK EVENT. The Network card lost synch with the
system clock. 2. MSG FROM SHELF x: XPEC ERROR 0001. This error is
usually self correcting. If may indicate a double timeslot problem or invalid call
teardown. 3. TN READ UNBLOCKED: CNT=x. A number of SSD messages
were sent to the PS card but not acknowledged. In order to prevent the locking
of the message path, the Network card assumed the message was received.
4. Any of the following three messages: XNET POLLING FAILURE ON PORT
x RSIG LINK LOST ON PORT #x - REINITIALIZED R71 DISASTER;
CANNOT ALIGN TRANSCEIVERS. These messages indicate that the
Controller is not responding to the Network card polling messages.
Action: 1. a. Ignore if message occur when clocks are switched.
b. If it occurs periodically, switch the clocks.
c. If it occurs often, replace Network card or clocks. Random XMI000 messages
may be generated if excessive Electrostatic Discharges (ESD) are allowed to
enter the system. These messages may be safely ignored. Refer to General
Maintenance Information (553-3001-500) for ESD avoidance practices.
2. a If message occurs rarely, ignore it.
b. If it occurs often, replace the Controller.
3. a. If message occurs rarely, ignore it.
b. If it occurs often, replace the PS or Network card.
4. a. Check cabling between Controller and Network.
b. Replace the Controller.
c. Replace the Network. In X11 Release 15 and 16, "FRw APx SQy TPz" is output
before the text, where "w" is the loop number. This data is not output in X11
Release 17 and later. Messages without text indicate that the Network or
Controller card have requested software download.
Severity: Critical. Critical to Monitor: No. SNMP trap: Yes
Near as I can tell our Controller and Network cards are fine. But I'm kind of at a loss as to if that is the right course of action, and I'm kind of low man on the totem pole at this job, however our lead technician is on vacation all week so I feel like a fish out of water. Any advice from some more experienced players would be appreciated. Thanks.
Andrew
