CS 1000 Web interface

[dgrivois]

I keep getting this when I try to bring up the synch tasks

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: Failed to get task details (at T:\om_clt\src\WebStationApps\jni\JniSchedulerManager\JniSchedulerManager.cpp)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:370)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:291)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)


root cause

java.lang.RuntimeException: Failed to get task details (at T:\om_clt\src\WebStationApps\jni\JniSchedulerManager\JniSchedulerManager.cpp)
com.nortel.systemmanagement.webscheduler.TaskManager.getTaskDetails(Native Method)
org.apache.jsp.synctasks_jsp._jspService(org.apache.jsp.synctasks_jsp:351)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:322)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:291)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)


note The full stack trace of the root cause is available in the Apache Tomcat/5.5.9 logs.

Any suggestions?

 

[Firebird Scrambler]

What version of Java are you using?.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

Useful Nortel forum at

http://www.tspforum.com

If it's working, then leave it alone!.

 

[dgrivois]

version 6 update 13

 

[NortelGuy1979]

Did you update your JAVA and it stopped working? I want to say update 13 is the latest; but I hadn't seen any issues with it.

You can stop and restart the Apache web service on the TM server; sometimes that will clear any web page issues in TM w/o taking down the entire TM server.

The IIS service handles TM web login / authentication - the rest of the web page rendering, etc, is all run by Apache. So in essence, a TM server is running two web services.

Aside from that, what version of TM, and patch level?

~Matthew

Matthew - Technical Support Engineer

 

[dgrivois]

TM 3.0

 

[NortelGuy1979]

Latest SU and patch level? Did you try restarting the Apache web service?

SU5 is the latest service update for TM 3.0. TONS of fixes.

Matthew - Technical Support Engineer

 

[dgrivois]

Do you need a different dongle for a service update?

mine is 3.0.88

 

[NortelGuy1979]

Nope - you're not updating your version, just updating the patches.

Matthew - Technical Support Engineer

 

[dgrivois]

Where do you and get the service updates?

 

[Jeffnortel]

You download SU's from the Nortel website.

I've had this happen at several site's and I had to reinstall TM software.

Most cases I had to reload OS before installing TM software back on. Java needs to be blown away. The java that's installed with the TM install needs to be the only one on the server. Turn off updates to Java in Control panel.