CS 1000 rel 7.5 cant login to UCM. 1

[alexignatyev]

Hello.

Cant login to UCM, try to restart Jboss-Quantum, but:

[akoks@ss ~]$ appstart Jboss-Quantum restart
Operation is momentarily blocked by MONIT subsystem.
Try again later if action is still required.
Appstart operation aborted.

 

[KCFLHRC]

A little more information would help. Do you see the login page? Did you set your passwords not to expire? Maybe a reboot

 

[alexignatyev]

No, I havnt see login page, just error with certificate and no way to continue. Password is OK, I can login by SSH.
Reboot will be last step, if nothing else help.

 

[KCFLHRC]

Could be a browser issue?

 

[alexignatyev]

No, Im sure.

 

[mikepbx1]

No, I havnt see login page, just error with certificate and no way to continue."

Element Manager requires Internet Explorer 6.0.2600 or higher, and the Java Runtime environment. If you use Internet Explorer 8.0, you must set the compatibility view setting. Instructions to import the security cert are here:

http://pbxbook.com/meridian/install/75prisec.html

http://pbxbook.com

 

[alexignatyev]

It works well some time ago, but one day phone retriving ends with error and now I cant get to UCM login page.
Earlier browser shows certificate issue, but was ability to ignore, now its not.
I found, Jboss-Quantum restart may help, but I cant do this. Its even status didnt show:

[akoks@ss ~]$ appstart Jboss-Quantum status
Operation is momentarily blocked by MONIT subsystem.
Try again later if action is still required.
Appstart operation aborted.

 

[Firebird Scrambler]

I've found a few records below on this. I don't know if any of theae answers will help?

Problem and Solution
If you have problems with the browser on a CS1000 linux-based server, you can restart the Jboss application from CLI

To check the application status:
...]$ appstart Jboss-Quantum status
jbossd (pid 4087 4086) is running...

To restart it:
..]$ appstart Jboss-Quantum restart
[ OK ]
[ OK ]
Synchronizing the system host database file [ OK ]
Stopping jbossd:[ OK ]
Starting Jboss daemon procss
..]$

######################################################

Problem
Unable to log into UCM
Unable to log into Call Server
Unable to log into MGC
Login possible to UCM via command line.

Solution
Trying to log into the MGC resulted in the following.
If we used another username (that doesn't exist) it just said Goodbye!

login: admin
password:
Your password has expired. To login you must change your password or
have your System Administrator change your password.

[nortel@rschprimucm ~]$ appstart Jboss-Quantum status
jbossd (pid 15891 13172) is running...
[nortel@rschprimucm ~]$ appstart Jboss-Quantum restart
[ OK ]
[ OK ]
Synchronizing the system host database file [ OK ]
Stopping jbossd:[ OK ]
Starting Jboss daemon procss
[nortel@rschprimucm ~]$ appstart Jboss-Quantum status
jbossd (pid 26580 26579) is running...
[nortel@rschprimucm ~]$ appstart Jboss-Quantum status
jbossd (pid 26580 26579) is running...
[nortel@rschprimucm ~]$
Message from syslogd@rschprimucm at May 19 14:40:27 ...
UCM is now ready to use.

[nortel@rschprimucm ~]$ cslogin

SEC054 A device has connected to, or disconnected from, a pseudo tty without authentica
ting
login admin
PASS?
.
TTY #11 LOGGED IN ADMIN 14:42 19/5/2011

#################################################

Problem
CS1000e Release 6.0 - Jboss continuously restarting and unable to reach login page for UCM

Solution
Jboss-Quantum service restarting continuously - use 'top' from linux cli to check CPU usage
on further investigation we found boot strap file size was 0 bytes.
Check bootstrap in /var/opt/nortel/Jboss-Quantum/conf/quantum-config/
OVL428 on attempts to log in to the Call Server with any account

Problem Clarification
boot strap corruption which leads to jboss restart constinously.

Cause
because of corruption.

Solution
solutions:
1. Restore bootstrap from working Backup or Primary of same security domain. (if using the file from the Backup UCM, edit the fqdn in the file before copying it onto the Primary UCM)
2. Reinstall broken Primary or Backup.

Bootstrap file replacement Steps:
1. Upload new bootstrap file to the primary server via SFTP to /home/nortel directory

2. Login to CLI on Primary Server using nortel account.

3. Copy current bootstrap file to /home/nortel:
cp /var/opt/nortel/Jboss-Quantum/conf/quantum-config/bootstrap /home/hortel/bootstrap.bak

4. Copy new version of bootstrap file to the correct path on the system:
cp /home/nortel/bootstrap /var/opt/nortel/Jboss-Quantum/conf/quantum-config/bootstrap

5. If Jboss now is in persistent reboot state, wait while Jboss restarts once again.


There is a linux patch MPLR31639 which is in VO status for this issue ,but this is preventive one only.





Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley