Crystal Server - timing out concurrent users

[Simon9999]

Hi All,

Does anybody know how you can set Crystal Server XI(Business Objects Enterprise) to time users out automatically after a set time. I have the problem that licences are not being released automatically if users do not log off info view.

I was also wondering if anyone knows if there is a setting in the CMC to prompt users to log out when closing down the browser.

Thanks in advance for any help

 

[IanWaterman]

This is in the Administrators Guide

http://technicalsupport.businessobj...sliceId=&dialogID=9492513&stateId=1 0 9494181

Explains how to reset timeout

Ian

 

[Simon9999]

Thanks

I looked at this and could not find out how to reset timeouts for users. Do you know if this is possible through the CMC? So far I have tried reducing the number of minutes before timeout in Crystal Reports Cache Server, Report Application Server and reducing no. of seconds before Cache expired in the Central Management Server.

Cheers

 

[RobbieB]

Hey simon, if you haven't found the solution let me know, I can tell you how to set the time out. HOWEVER, it has been my experience that, if a user has a report open and that screen remains idle for the time you set than it will time out their session. If they leave the report list section open and don't choose a report they never get timed out and can stay on as long as they want. FYI, if you have certain users that stay on for a long time, you can have the five named user licenses given to you with the trial version of XI on the same server as the concurrent licenses so, make those users who stay on a long time named users instead of concurrent.

 

[Simon9999]

Thanks Robbie,

I would appreciate it if you could advise how to time users out. The problem I have is that as much I ask users to log out, thgey usually just close their browser when done and then the licenses are not released.

I therefore need to be able to release the licenses once they have closed their browser.

It would also be gopod if it prompted them to log off when they closed their browser.

Cheers for the help.

 

[RobbieB]

Well, I'm not sure if this will help with users who just close the browser and don't log out. If you find a way to set up a "reminder" when people don't log out before closing the browser, let me know. This is a common problem for me too. What you need to do is log onto the Server that has Crystal Server on it. Go to the drive that has Crystal server (or enterprise) on it and follow this path
\BusinessObjects Enterprise 11\Web Content\Enterprise11\InfoView and open the Web..config file. Towards the bottom of the file you will see timeout="20". Change the 20 to the time you would like to allow before it times out on the user. This file is also where you can set what the default authentication type is, default server, etc. and whether that information is visible to the user logging on.
Just for good measure I set a corresponding time out under the server section of the CMC.

 

[Simon9999]

Thanks Robbie,

I dont think this will help however as it is currently not releasing the users after 20 minutes even. I heard there was a way of changing the script that runs the cmc to bring up a reminder.

Will let you know through this post if I find it.

Cheers

Simon

 

[RobbieB]

Simon, I just tested it and id does seem to work. I logged on to "info view" and closed the browser. Waited ten minutes (I changed the 20 to 10) and I was no longer logged on. I brought up the Central Management Server in the CMC and refreshed it after 10 minutes and I was gone. Also go to the RAS server under servers in the Central Management Console, click the server tab and change the number there to the number of minutes you would liike to allow. also on the page server, the cache server and the input and ouput servers.

 

[hilfy]

Resetting the timeouts on the caches and the RAS has nothing to do with logging users out. For both caches, the timeout refers to how many minutes a page or other data remains in the cache before it has to be refreshed the next time it is "hit".

-Dell

A computer only does what you actually told it to do - not what you thought you told it to do.

 

[Simon9999]

Thanks

I will try this and see if it works.

Cheers

Simon

 

[RobbieB]

True hilfy, I just set them all to the same value for continuity. I probably should have specified that when I was writing my post. I was also just trying to cover all bases for time out for Simon. Thanks for clarifying that.